SBT · 1 month ago
IT Helpdesk Support Specialist - Bilingual in Korean and English
Whittier, CA, USA
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $70K/yrSBT Global, Inc. is seeking a proactive and customer-focused IT Helpdesk Support Specialist to provide technical assistance to stores in the California region. The ideal candidate will be responsible for troubleshooting hardware, software, and network-related issues while ensuring efficient IT support operations.
RecruitingStaffing Agency
Responsibilities
Respond to user inquiries and provide technical support via phone, email, or in-person
Assist users in resolving hardware, software, and network-related issues
Walk users through problem-solving processes and provide step-by-step solutions
Diagnose and troubleshoot technical issues reported by end-users
Escalate complex problems to the appropriate IT support teams for resolution
Perform root cause analysis and implement solutions to prevent recurring issues
Maintain accurate records of user issues, solutions provided, and other relevant information
Create and update knowledge base articles to facilitate self-help for end-users
Install, configure, and update software applications and operating systems
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Conduct routine checks and maintenance tasks to ensure system stability and security
Provide basic training to end-users on using hardware and software applications
Create and deliver user guides and tutorials for common issues
Collaborate with other IT support teams and departments to resolve complex issues
Participate in meetings and contribute to the improvement of IT processes
Qualification
Required
Proven experience as an IT Help Desk Support or similar role
Knowledge of computer hardware, software, and troubleshooting techniques
Strong communication and customer service skills
Familiarity with help desk software and remote desktop tools
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
Bilingual in Korean and English
Preferred
A degree in Computer Science, Information Technology, or a related field is preferred
Benefits
Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
401 (k) Retirement Plan with up to 5% match per company policy
Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
BTA Insurance (Business Travel Accident Coverage)
Company provided lunch
Paid-time off (PTO) and Paid Holidays per company policy
Celebration & Condolence Benefits per company policy
Holiday Gift certificates per company policy
FSA (Flexible Spending Account) per company policy
DCFSA (Dependent Child Care Spending Account) per company policy
HSA (Health Savings Accounts) per company policy
Company
SBT
Leaders in the semiconductor industry know that recruiting people with specialized skills in a competitive global market is a significant challenge.
Founded in 1989
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Justin Kinsey
Executive Vice President and Chief Strategy Officer
Recent News
2024-01-30
Company data provided by crunchbase