Northwestern University · 9 hours ago
Quality Control Specialist
Evanston, IL
Full-time
Onsite
Mid Level
$25.05/hr - $30.50/hr
3+ years expNorthwestern University is seeking a Quality Control Specialist to manage IT processing workflows for its enterprise systems. The role involves ensuring operational continuity, improving monitoring and issue detection, and collaborating with IT teams to maintain workflow integrity.
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Responsibilities
Manages IT workflow processes across enterprise systems using advanced automation tools
Participates in a weekly rotation to provide 24/7 on-call support to maintain the integrity of business-critical IT workflows
Provides workflow control consulting to business units and collaborates daily with IT teams, service owners, and systems managers on automated IT processing and control
Participates in university IT audits to ensure secure and reliable operations
Implements targeted security measures to improve established processes
Manages visitor kiosks to support secure access, photo identification badge issuance, and guest registration within university data centers
Reviews security access reports, prepares monthly physical security metrics, and controls process for media scheduled for on-site destruction
Ensures security certificates for domains owned by Northwestern University and servers centrally managed by IT are issued, renewed, or revoked through a consistent process
Performs other duties as assigned
Qualification
Required
Four-year baccalaureate (BA) degree or the equivalent combination of education, training, and experience from which comparable skills and abilities can be acquired
Three years of customer service experience in a technical field with direct customer contact
One year experience in data center operations in a corporate environment, university, or military facility following standard operating procedures, job monitoring, and handling events and alarm response
information security
Microsoft Exchange
Microsoft Office (Word, Excel, Powerpoint, Access, Outlook)
Microsoft SharePoint
Workforce Timekeeping System
Microsoft Teams
CA Workload Automation for Job Scheduling
FERPA
FISMA
HIPAA
HITECH
decision making
judgment
problem solving
read & interpret technical drawings
Troubleshooting
collaboration and teamwork
functional documentation
organizational skills
planning
workflow development & documentation
Excellent written and verbal skills
Excellent interpersonal communication skills when working with IT professionals, faculty and staff
Working knowledge of enterprise level automated job scheduling software
Ability to comprehend complex systems, to understand the interrelationships between components and to anticipate how automated IT operations and workflow failures might occur
Ability to explain and absorb technical aspects of the work to both inform and take directions in time critical situations
Ability to instruct data center technicians on how to accomplish monitoring and respond effectively to aberrant conditions on a 24/7 basis for university-wide IT systems
Preferred
Four-year baccalaureate (BA) degree in computer science or related engineering discipline
Five years of customer service experience in a technical field
Three years of experience in data center operations within corporate, academic, or military environments, consistently adhering to standard operating procedures, monitoring workflows, and effectively managing event and alarm responses
Experience working in Higher Education in information technology or data center operations
ITIL Fundamentals Certification (most recent level)
Attention to detail
Collaboration
Conflict Management
Computer Proficiency
Compliance
Customer Focus
Efficiency
Benefits
Meaningful, competitive, high-quality health care plans
Retirement benefits
Tuition discounts
Comprehensive programs and services to help you and your family navigate life’s challenges and opportunities
Flexible work arrangements
Programs to help you locate and pay for quality, affordable childcare and senior/adult care
Employee career development
Variety of tools and resources for professional development
Company
Northwestern University
Northwestern University is a private research and teaching university that offers academic programs across various fields of study. It is a sub-organization of Northwestern Athletics.
5001-10000 employees
H1B Sponsorship
Northwestern University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (325)
2024 (308)
2023 (280)
2022 (282)
2021 (184)
2020 (155)
Funding
Current Stage
Late StageTotal Funding
$98.02MKey Investors
National Peanut BoardAdvanced Research Projects Agency for HealthGRAMMY Museum
2024-10-30Grant
2024-10-04Grant· $34M
2023-11-28Grant· $0.02M
Leadership Team
Diego Klabjan
Professor
Henry Bienen
Interim President
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