Adelaide · 2 months ago
Customer Success Manager (Tri-State Area)
United States
Full-time
Remote
Mid, Senior Level
$106K/yr - $119K/yr
5+ years expAdelaide is a leader in digital advertising focused on attention metrics, serving major Fortune 50 companies. The Customer Success Manager will manage client relationships, ensuring seamless campaign execution and driving the adoption of Adelaide's AU metric across various stakeholders.
AdvertisingDigital MarketingMarketingSoftware
Responsibilities
Manage and nurture relationships with key clients, providing ongoing support and strategic insights
Articulate Adelaide’s value proposition and recommend optimizations based on data-driven insights
Drive adoption of Adelaide's AU metric across brands, agencies, and media partners
Collaborate closely with Sales to strengthen client relationships and expand the portfolio
Partner with the Analytics team to deliver impactful reports, including custom analyses aligned with client objectives
Act as a product expert, guiding clients through Adelaide’s measurement data and insights
Coordinate with the Technical Account Management team to ensure seamless campaign setup
Support adops to facilitate smooth implementation and execution of campaigns
Qualification
Required
5+ years of experience in digital media, adtech, or advertising
Bachelor's degree required
3+ years of ad tech / relevant industry experience
Strong written and verbal communication skills
Proficiency in Microsoft Excel, Powerpoint
Experience working with verification / viewability partners, ad-serving platforms (CM360, Innovid, Extreme Reach, etc.) and DSPs (DV360, TTD, etc.)
Proven record of managing strategic accounts, fostering client relationships and revenue growth
Excellent organizational skills and attention to detail, with the ability to manage multiple tasks efficiently in a fast-paced environment
A team-oriented approach with a growth mindset and enthusiasm for contributing in a fast-moving, high-impact environment
Benefits
Medical, dental, and vision insurance
Paid time off
Parental leave
Wellness & Development Stipend
Holiday break
Volunteer time off
Competitive salary
Performance-based quarterly bonus
Stock options
401k Retirement Plan
Remote-first environment
New York office
Access to WeWork spaces available
Company
Adelaide
Adelaide develops a media analytics platform to measure omnichannel media quality.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$13.59MKey Investors
Human Ventures
2024-08-01Series Unknown· $1.17M
2022-07-12Series Unknown· $3.42M
2022-06-02Seed· $7M
Leadership Team
E
Ethan Rapp
Stategic Advisor & President
Recent News
Company data provided by crunchbase