Leidos · 5 hours ago
Field Service Technician I
Kailua-Kona, HI
Full-time
Onsite
Entry Level
$65K/yr - $70K/yr
2+ years expLeidos is a technology leader providing integrated security solutions for various customers globally. The Field Service Technician I role involves performing customer support activities, including installation and repair of complex systems, while ensuring adherence to service level agreements and guidelines.
ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware
Responsibilities
Performing customer support activities involving the installation, modification, and repair of complex equipment and systems
Conducting on-site installation and testing of equipment to ensure proper working order
Isolating equipment start-up malfunctions and taking corrective action
Performing ad-hoc and predetermined work assignments with instructions
Following all established guidelines, procedures and policies
Working on assignments which are semi-routine in nature where ability to recognize deviation from accepted practice is required
Managing resources, maintaining schedules, and coordinating all repair activities in priority sequence to ensure adherence to contractual service level agreements (SLAs); and
Working in a customer environment with systems operated in a 24/7 environment which require immediate response times (either while on-shift or after hours on-call) and driving long distances to sites
Accepting and updating work order in CRM systems such as Salesforce, Maximo, and GURU for our customers
Qualification
Required
Related Trade experience (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 2 years of electrical or mechanical field service role)
Minimum of 2 years' experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork
Must be responsive to all customer issues at all times
Must be willing & able to travel at short notice
Must be able to pass an in-depth background check (TSA eQIP)
Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs
Preferred
Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once
Excellent customer service skills and the ability to handle stressful situations
Self-motivated, reliable, and accountable individual
Must be able to lift/carry 50 lbs
Must be able to push/pull 200 lbs
Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation
Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility
Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment
Benefits
Health and Wellness programs
Income Protection
Paid Leave
Retirement
Company
Leidos
Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health.
10001+ employees
H1B Sponsorship
Leidos has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (65)
2024 (58)
2023 (77)
2022 (65)
2021 (56)
2020 (89)
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-02-20Post Ipo Debt
2013-09-17IPO
Leadership Team
James Carlini
Chief Technology Officer
Amy Smith
Senior Vice President, Government Affairs
Recent News
MarketScreener
2025-12-16
2025-12-16
Company data provided by crunchbase