Willamette Dental · 3 hours ago
On-Call Dental Receptionist
Mountlake Terrace, WA
Full-time
Onsite
Entry Level
$28.41/hr - $28.41/hr
2+ years expWillamette Dental Group is seeking an On-Call Dental Receptionist to join their team. This role focuses on providing quality customer service through effective communication with patients and clinical staff, managing patient flow, and ensuring the smooth operation of the clinic's schedule and financial transactions.
Health CareHospital
Responsibilities
Oversee the daily schedule. Seek opportunity to maximize scheduling efficiencies. Maintain awareness of schedule changes; promptly identify and correct scheduling errors
Understand payment methods and communicates fee requirements to patients. Collect and document payments for dental services
Responsible for proper handling of monies. Accurately balances daily payment ledger and reconciles payments. Properly completes M.O.O.L.A.H. form and forwards to Accounting Department. Accurately completes deposit slips and makes timely daily bank deposits
Update patient card, confirm and verify insurance information. Schedule treatment as directed by clinicians
Ensure charts are organized, prepared and available for patient appointments. Use proper chart routing processes. Perform chart maintenance, as needed. Prepare new patient charts, according to current WD guidelines. Duplicate charts and records as requested
Initiates a partnership and builds rapport with patients by providing thorough and accurate information and addressing any patient questions or concerns related to their treatment plan, as well as provides Statement of Services at each visit
Responsible for opening and closing the clinic. Responsible for keeping reception area neat and clean to instill patient confidence and comfort
Partner with clinical team to enhance understanding of dental procedures, treatment series and interventions to enhance patient understanding
Partner with clinical team to understand provider’s expectations and reiterate communication directives to the patient
Partner with clinical team to triage incoming emergency and unplanned treatment calls
Ensure coordination of care by scheduling and reinforcing recalls, referrals to internal and external providers and answering patient questions related to their care
Strict adherence to Willamette Dental's Personal Protective Equipment (PPE) policy. This includes, but is not limited to the use of N95 respirators and other PPE as required by regulatory bodies and company policy
Flexibility to travel to other WD locations within a reasonable range as described in our Travel Policy as needed based on business need
Reliable and predictable attendance is essential. Willamette Dental cannot efficiently provide services to our members and patients without our employees being at work at their scheduled work time
Qualification
Required
High school diploma or GED required
Post-secondary coursework is desirable OR equivalent combination of education and experience which will provide the ability to perform the essential functions of the position
Able to successfully demonstrate educational requirements regarding care advocacy in the form of an electronic exam
Able to successfully demonstrate case presentations regarding care advocacy to the Managing Doctor and Practice Manager
Reliable and predictable attendance is essential
Preferred
Minimum of two years customer service experience preferred
Medical/dental clinic or healthcare experience highly desirable, including strong knowledge of HIPAA compliance procedures
Benefits
Medical, dental and vision insurance
Tuition reimbursement
Flexible spending accounts
401(k) retirement plan with 5% match
Accidental death and dismemberment insurance
Life insurance
Voluntary disability insurance
Commuter benefits
Two complimentary pairs of Fig scrubs (clinical roles)
Employee assistance program
Eligible employees will accrue a minimum of 120 PTO hours per employment year in addition to seven paid holidays annually.
Company
Willamette Dental
Willamette Dental Group is an multi-specialty group dental practice.
1001-5000 employees
H1B Sponsorship
Willamette Dental has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Eugene Skourtes
Co-Founder and CEO
Y
Yuen Chin
Chief Financial Officer
Recent News
Business Wire
2025-04-04
Company data provided by crunchbase