January · 1 month ago
Senior Business Operations Associate
New York City
Full-time
Onsite
Mid, Senior Level
$130K/yr - $165K/yr
4+ years expJanuary is a company focused on rebuilding consumer finance by personalizing interactions and optimizing decisions in consumer credit. The Senior Business Operations Associate will diagnose operational issues, build systems to eliminate friction, and drive cross-functional execution to enhance the company's operational excellence.
Consumer LendingCreditFinancial ServicesFinTechOnline Portals
Responsibilities
Identify and own highest-leverage operational problems
Proactively surface problems that slow teams down — diagnoses operational friction, cross-functional blockers, and capability gaps before they degrade velocity and execution quality
Translate symptoms into root cause analyses with clear business impact
Own high-stakes cross-functional projects — turn ideas with unclear ownership into concrete execution plans with milestones and accountability
Builds systems that eliminate friction and accelerate team velocity and improve quality of decisions
Design solutions that solve real problems, investing in stakeholder diagnosis upfront, validating needs before building, and incorporating feedback throughout
Ship solutions rapidly: scope tightly to avoid over-engineering, delivering work in weeks not months
Create reusable infrastructure that makes multiple teams faster: reduces time on manual work, eliminates coordination bottlenecks, accelerates decision-making
Drives cross-functional execution and learns from results
Break ambiguous problems into sequenced work: define scope, identify dependencies, establish success criteria, drive to completion
Build stakeholder alignment and communicate proactively
Extract lessons from every project for continuous improvement
Qualification
Required
4+ years of experience in a relevant role (e.g. consulting, banking, or BizOps team at a high-growth startup) where you developed strong business acumen, analytical abilities, high quality execution, and excellent communication skills
Excellent verbal and written communication skills
Highly proficient in SQL and Excel for business analytics and modeling
Strategic problem-solving with ruthless prioritization — you identify high-leverage problems and design scalable solutions that generalize beyond single use cases
Analytical rigor that drives decisions — you extract insights from messy data, quantify vague problems, and build self-sustaining tools and infrastructure
Influence without authority — you translate complex ideas into compelling narratives and drive adoption by understanding stakeholder needs and constraints
Proactive ownership and follow-through — you identify problems and drive solutions to completion without waiting for direction, owning outcomes not just tasks
Bias toward speed and iteration — you ship working solutions in weeks, move fast on reversible decisions, and maintain momentum despite obstacles
Comfort operating in ambiguity — you form testable hypotheses with incomplete information and calibrate effort against expected impact
Preferred
Experience in consumer fintech or other highly regulated industry
Company
January
A transparent debt resolution platform humanizing the consumer debt collection industry
51-200 employees
H1B Sponsorship
January has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$22MKey Investors
IA Ventures
2023-12-04Series B· $12M
2022-03-30Series A· $10M
Leadership Team
Jake Cahan
CEO & Founder
Recent News
2025-11-03
2025-03-01
2023-12-19
Company data provided by crunchbase