Uber · 1 month ago
Program Leader, Quality Calibration
Phoenix, AZ
Full-time
Onsite
Mid, Senior Level
$124K/yr - $138K/yr
7+ years expUber is transforming how it supports its front-line agents and CommOps partners to enhance customer experiences. The Program Leader will design and execute a global calibration strategy, ensuring a consistent and high-quality support experience across all services by leading a strategic program that leverages technology and a behavior-based framework.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Lead the development and implementation of a global calibration strategy, ensuring consistency and alignment across our worldwide support operations
Identify, scope, and lead initiatives aimed at improving quality behavior demonstration and program adherence, ensuring our support teams consistently meet a high standard
Partner with program managers and cross-functional teams to identify and develop strategies that enhance alignment with our quality standards and support broader initiatives like transfer reduction
Work to build and maintain a highly calibrated set of interaction resources that serve as the authoritative standard for "what good looks like" in Uber support experiences
Partner with our Learning & Development (L&D) teams to create learning resources that ensure a common understanding and consistent application of our quality programs
Prepare and present detailed reports on the progress and outcomes of calibration efforts to leadership, stakeholders, and external partners, using data to inform strategy and demonstrate impact
Build and lead a team of program professionals, providing guidance, mentorship, and opportunities for professional growth to enhance team capabilities and effectiveness
Qualification
Required
7+ years of experience in quality management, program management, or operations excellence, preferably within the transportation or technology industry
Preferred
Proven ability to develop and execute strategic program strategies, consistently driving business results and operational excellence
Excellent analytical and problem-solving skills, with the ability to analyze complex data, identify key trends, and derive actionable insights to improve service quality
Experience with global organizations and managing programs at scale
Strong knowledge of quality management principles, methodologies, and tools, with demonstrated experience in implementing quality programs and driving continuous improvement
Exceptional leadership and people management skills, with a track record of inspiring, motivating, and developing high-performing teams
Outstanding verbal and written communication skills, with the ability to effectively communicate complex concepts and strategies to diverse stakeholders
Proven ability to collaborate effectively with cross-functional teams and stakeholders at all levels to drive alignment and achieve common goals
Benefits
You will be eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
You will also be eligible for various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
2026-01-13
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2026-01-11
Company data provided by crunchbase