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Norm Ai · 1 hour ago

Engagement Manager

New York, NY

Full-time

Hybrid

Senior Level

$175K/yr - $225K/yr

5+ years exp

Norm Ai is the leading Legal & Compliance AI company, focused on transforming legal code into AI code for enhanced enterprise processes. As an Engagement Manager, you will ensure client success through effective onboarding, relationship management, and by translating complex legal and compliance needs into actionable outcomes.

Artificial Intelligence (AI)ComplianceLegal Tech

Responsibilities

Drive client success: Lead comprehensive client onboarding processes, ensuring smooth implementation and adoption of the Norm Ai platform. Provide personalized support, ensuring that clients quickly see the value of our platform. Build and maintain strong, long-lasting relationships with clients by delivering proactive weekly updates and any additional training or guidance needed

Be scrappy: Look for any and all opportunities to add value to our clients. Leave no stone unturned and always strive for excellence

Be confident and compelling: Enter into situations with uncertain outcomes and work to drive success. Navigate highly complex conversations with grace, intelligence, and confidence

Responsive and hardworking: High responsiveness to client inbound and a strong desire to go the extra mile for our clients

Tell our story: Exceptional communication and relationship-building skills, with the ability to articulate complex concepts in a friendly, helpful way

Build pitch & collateral: Build compelling demos and collateral, including new assets that are fit to purpose

Flexible, problem-solving mindset: Identify and resolve any client issues in a timely manner, engaging other internal resources as needed to drive successful outcomes

Qualification

Client success managementLegal compliance knowledgeCommunication skillsAI technologies experienceProject managementIndependent contributorRelationship buildingProblem-solving mindsetDetail-oriented

Required

5+ years of professional experience in client success, engagement, or account management roles within compliance, legal services, or technology

Experience working with legal professionals, compliance officers, or in highly regulated industries (e.g., financial services, insurance). Experience in client-facing roles

Demonstrated ability to manage complex client relationships and ensure client satisfaction

Exceptional communication and relationship-building skills, with the ability to convey complex concepts to clients in a clear, concise, and professional manner

Highly independent and comfortable working as an IC

Willingness and humility to serve in a supporting role when needed, and independence and desire to take the lead when needed

Detail-oriented with excellent organizational and project management skills