Virtual Service Operations · 2 months ago
Cleared Desktop Support in Marlborough, MA
Marlborough,MA,US
Full-time
Onsite
Senior Level
5+ years expVirtual Service Operations is a hybrid cloud and managed services consulting firm seeking motivated individuals for their Desktop Support role in Marlborough, MA. The position involves providing various support services to maintain workstation operations and ensure customer satisfaction.
Cloud ManagementConsultingInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide Workstation Software Break Fix support
IMAC – PC Install, Moves, Adds and Changes
Image Loads
Asset Recovery
Asset tagging
Printer Support
Client Center (Tech Bar) Support
IT Service Management Updates
Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned
Qualification
Required
Minimum 5 years of working experience in Desktop Support
Knowledge of PC Imaging
Experience with change management and incident management
Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe
Must be within driving distance of Marlborough, MA and willing to work onsite
Must possess an active U.S. Government Secret Security Clearance or above
Must be able to lift up to 40 lbs
Must be able to stand or walk for extended periods of time
Must be able to walk up and down stairs or ramps
Must be able to kneel and work under desks or in confined spaces
This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals
Preferred
Certified Dell Technician
Expertise in Inventory Control
Benefits
Ongoing learning and development opportunities
A wide variety of benefits for eligible employees related to health, retirement, professional development, and more
Company
Virtual Service Operations
Virtual Service Operations is an IT solution provider that specializes in tool-based cloud management systems and deployment solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Gary Hale
CEO/Co-Founder, Mpathic
Stephen O'Keefe
Chief Executive Officer
Recent News
24-7 Press Release Newswire
2025-10-15
Company data provided by crunchbase