Fullpath · 1 month ago
Customer Success Manager, West (Mountain or Pacific Time Zones)
United States
Full-time
Remote
Entry, Mid Level
$80K/yr - $88K/yr
2+ years expFullpath is an AI-first tech company in the automotive space focused on creating innovative technologies for dealers. The Customer Success Manager will build relationships with clients, ensure exceptional service, and work in a data-driven environment to achieve business goals.
AutomotiveSoftware
No H1B
Responsibilities
Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
Execute a framework to communicate ROI proactively - identify risks and minimize churn
Analyze our customers' performance based on data and work with the customers to optimize success
Influence our customers' future lifetime value through high product adoption, satisfaction. and overall customers' health
Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
Understand our customers’ business models and industries to best position adaptive insights to support their business goals
Qualification
Required
2+ years of customer success experience in a B2B Automotive SaaS company
Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
High level of competency working with data to drive business focus and decision making
Ability to build and implement follow-up processes
Experience working with CRM systems
Independent problem-solving skills and adaptivity to change
Excellent verbal and written communication skills
Strong work ethic and high energy levels
Legal authorization to work in the United States without the need for employer sponsorship now or in the future
Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role
Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity
Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication
Benefits
Medical
Dental
Vision
Disability
Life/AD&D
EAP
15 vacation days per year to start
80 hours of sick leave
12 paid holidays
Paid parental leave
401k
Company
Fullpath
Fullpath is automotive's leading CD(x)P.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$57MKey Investors
Riverwood CapitalAlephPICO Venture Partners
2022-11-07Series C· $40M
2019-03-20Seed· $10M
2018-06-01Undisclosed· $5M
Leadership Team
Eliav Moshe
Co-Founder and Chief of Product
Yishai Goldstein
Chief Technology Officer
Recent News
2025-11-22
Company data provided by crunchbase