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TruePoint Communications · 1 month ago

Account Supervisor, Social Media Strategy & Community Management

Texas, United States

Full-time

Hybrid

Senior Level

6+ years exp

TruePoint Communications is a seven-time Inc. 5000 fastest-growing company and a four-time Top 100 PR firm in the U.S. They are seeking an experienced Account Supervisor for Social Media Strategy & Community Management to lead engagement strategies for high-profile clients. The role involves managing a team, developing content strategies, and ensuring effective community management across various platforms.

AdvertisingDigital MarketingPublic RelationsSocial Media Marketing

Responsibilities

Lead the strategic development and day-to-day execution of community management across high-profile client accounts, ensuring both proactive and reactive engagement strategies are aligned with brand goals

Design and implement scalable content and engagement frameworks that elevate brand presence, spark conversation, and build community across platforms

Manage a team of Community Managers, overseeing tone, timing, and execution to maintain consistency, quality, and strategic relevance

Monitor cultural trends, platform shifts, and audience behavior in real time, adapting strategy and creative accordingly

Collaborate with creative, strategy, and analytics teams to inform content calendars, optimize messaging, and deliver insights rooted in performance metrics

Own escalation protocols, social response matrices, and playbook development for brand-safe, on-voice communication

Act as a client-facing strategic lead, guiding platform approach, advising on reputation management, and delivering thoughtful reporting that ties engagement to business objectives

Leverage enterprise tools like Sprinklr, Sprout, and Khoros to drive publishing, listening, engagement, and reporting at scale