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Expeditors · 1 month ago

Customer Service Agent (International Transportation)

Nogales, AZ

Full-time

Onsite

New Grad, Entry Level

Expeditors is a global logistics company headquartered in Seattle, Washington, specializing in international transportation and supply chain management. The Customer Service Agent will be responsible for processing shipments, managing documentation, and ensuring compliance while providing exceptional customer service.

Responsibilities

Processing international transportation shipments

Track and Trace shipments

Prepare, handle, and process shipment documentation- including house and master air waybills, commercial documents, and customs/regulatory documents

Accurate and timely data entry into our operating system

Dispatch freight

Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co-workers through high volume of email, phone, instant message, and person to person

Monitor reports

Accurate and timely client billing

Contribute to maintaining strong service provider relationships- airlines, steamship lines, trucking companies, and others

Maintain compliance standards at all times- including internal policies and procedures, external government regulations, and customer requirements

Meet key performance indicators to support department, branch, product, and company goals

Desire to understand overall department process flow and constantly seek opportunities for improved efficiency

Training and Development - must obtain required 52 hours of annual training. (company provided)