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Stefanini North America and APAC · 5 hours ago

Deskside Technician II

New York, NY

Full-time

Onsite

Mid, Senior Level

4+ years exp

Stefanini North America and APAC is a global provider of IT services, seeking a Deskside Technician II to provide support in a client-facing environment. The role involves managing user issues, providing hardware and application support, and collaborating with the IT team to ensure smooth operations at the flagship store.

Information TechnologyOutsourcing

H1B Sponsor Likely

Responsibilities

Responsible for the Users' support:

Provide 'white gloves' services to our users, in a client-facing environment

Manage all issues and tickets end-to-end with our users, in terms of hardware and applications

Level 1 & 2 support

Responsible for the RUN of the flagship store:

Manage level 1 & 2 support of all workstations, in terms of hardware (Dell desktop and laptops, iPhone, iPads, Printers, Scanners, Payment Terminals) and applications (O365, Cegid POS, Salesforce mobile app, Reservation platform)

Level 1 support the overall IT infrastructure of the location, including the conference rooms equipment and the network equipment (IT closets, WiFi…)

Double reporting:

To the IT Manager, for all IT related questions, escalations and status reports

To the onsite Retail Operations Manager of the flagship store, for day-to-day and tasks prioritization

While this assignment requires to be located at the flagship store, the IT support will maintain a close collaboration with the IT team (~25 persons) located in the corporate office in Manhattan, NY

Work closely and regularly train the Service desk team in charge of the level 1 support of all Dior users. Provide knowledge-based articles content & document repository when needed

Qualification

IT Workplace supportMicrosoft Active DirectoryWindows 10 & 11ITSM tool (ServiceNow)POS software knowledgeTroubleshooting skillsCoordination abilityCommunication skillsOrganizational skillsProblem-solving skills

Required

4 years or more of experience in IT in a similar position

10 years of total experience in IT

Previous experience in a Retail business environment

Bachelor's degree in computer science or equivalent

Proficiency in IT Workplace support (desktop, laptop, monitor, mouse, keyboard, printer…)

Proficiency in Digital workplace: Windows 10 (&11), Microsoft Office 365 including Teams and OneDrive, Chrome, MS Edge, ZOOM

Expertise in Microsoft Active Directory

Knowledge of Workspace ONE

Knowledge of ITSM tool (ServiceNow)

Knowledge of Asset Management Tools

Familiar with POS software such as Cegid, Oracle Retail, or others POS

Basic understanding of IT rack organization, cabling best practices. Familiarity with standard IT rack components (firewall, switches, UPS…) and their basic functions

Benefits

401(k)

Paid time off

Tuition reimbursement

Medical, dental and vision insurance

And much more

Company

Stefanini North America and APAC

Glassdoor3.8

Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries.

Founded in 1987

Kölln-reisiek, Schleswig-Holstein, DEU

10001+ employees

http://www.stefanini.com/EN

H1B Sponsorship

Stefanini North America and APAC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (11)

2023 (13)

2022 (18)

2021 (14)

2020 (12)