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Firehouse Subs · 5 hours ago

Franchise Business Partner, Firehouse Subs, US, Northeast

Raleigh, NC

Full-time

Onsite

Senior Level

5+ years exp

Firehouse Subs is part of Restaurant Brands International Inc., one of the world's largest quick service restaurant companies. The Franchise Business Partner is responsible for the operational performance of franchise organizations and restaurants, working closely with franchise owners to enhance guest experiences and optimize business performance.

Food and BeverageHospitalityRestaurants

Responsibilities

Responsible for partnering with franchisees and their teams to improve operational performance in restaurants and deliver a consistently great guest experience

Responsible for protecting brand standards in areas such as food safety, restaurant cleanliness, and repair and maintenance by routinely advising franchisee restaurant leadership teams on areas of opportunity and strategies for maintaining excellence

Responsible for driving improvement in operations metrics (including Speed of Service (SOS) and Overall Guest Satisfaction (OSAT)) by coaching franchise organizations and restaurant teams on proper use of available tools and tactics for improving operations and guest experience

Responsible for ensuring great results are achieved the right way with honesty and integrity by reporting restaurant metrics as true reflections of restaurant performance

Conduct operations performance reviews to diagnose operational issues, identify areas of opportunity in the restaurant and create a detailed action plan for improvement in operations metrics and guest experience, alongside franchise groups’ personnel

Consult with, advise, and provide support to franchisees regarding restaurant operations for long-term improvement, and support in the immediate-term

Develop effective professional relationships with restaurant team members, restaurant managers, and above restaurant leaders, enabling the productive and efficient exchange of information and ideas that drive performance

Discuss data-driven, long-term goals with franchisee teams and above restaurant leaders about operational and service needs, and strategies to achieve results

Create, get buy-in for, and implement root-cause action plans to correct critical brand standards or food safety issues

Help analyze and speak to franchisee results and operational drivers/metrics

Qualification

Operations experienceRoot-cause problem solvingRelationship buildingBachelor's degreeMicrosoft Office proficiencyOral presentation skillsWritten presentation skills