Trading Technologies · 2 months ago
Support Engineer
Chicago, IL
Full-time
Hybrid
New Grad, Entry Level
$50K/yr - $60K/yr
0+ years expTrading Technologies is a Software-as-a-Service (SaaS) technology platform provider to the global capital markets industry. The Customer Support Engineer will provide exceptional support for the trading platform, troubleshoot issues, and collaborate with various teams to enhance customer satisfaction.
IT ManagementSoftware
Responsibilities
Enter TT’s new hire training program and become knowledgeable in
TT’s platform functionality
Fundamentals of our infrastructure and architecture
TT’s Support processes and tools
Maintaining the global ticketing queue
Managing tier 1 customers
Providing a deeper level of Support with continued mentoring
A deep routed knowledge of our all products
The ability to manage most issues that may be passed to you
A clear understanding of your chosen direction of your career at TT
Be the first point of contact and be responsible for providing BAU support by becoming a knowledgeable resource across TT’s platform and technical architecture to an expert level
Provide 1st class customer support via TT’s in-app feedback and via the phone
Collaborate closely with Engineering and Site Reliability teams to resolve all reported issues quickly and efficiently
Efficiently manage multiple incidents within the ticketing system providing timely, regular and informative updates regarding status and issue resolution
Become an expert at analyzing both front-end and back-end logs
Replicate software issues to diagnose and resolve incidents quickly
Perform impact analysis and ensure investigations are treated with the appropriate priority
Continual learning of new product features and functionality and the TT architecture
Maintain and extend our knowledge base
Undertake and own any required projects
Qualification
Required
0- 3 years of experience in a technical support-based role, with direct experience troubleshooting software issues
Incident, problem and service outage management experience
Competent IT literacy around Windows and/OS X is required
Familiarity with FIX Protocol 4.2 or higher
Exceptional customer service and interpersonal skills. Both written and verbal. This is a critical function of the role
Provide operational coverage based on business needs. This will include occasional weekend and work outside of standard business hours
Be a self starter and possess the ability to simultaneously work autonomously and to also collaborate within a highly team-driven environment
Investigation and diagnostic skills, and an enthusiastic ability to problem solve
Preferred
Preferred financial background, ideally in supporting a derivatives trading platform or equivalent market knowledge and an understanding of the crypto markets
Knowledge of any of the follow is a bonus: C++, Wireshark, Kibana and Servicenow
Benefits
Competitive benefits, including medical, dental, vision, FSA, HSA, 401(k) and pre-tax transit/parking
Flexible work schedules – with some remote work
22 PTO (paid time off) days per year with the ability to roll over days into the following year, one day per year available for volunteering, 2 Training days per year to allow uninterrupted professional development, 1 additional PTO day added during a milestone year, robust paid holiday schedule with early dismissal, generous parental leave (for all genders and staff, including adoptive parents), and backup child and pet care as well as tutoring services
The company provided top-of-the-line tech resources and a tech accessories budget for monitors, headphones, keyboards, office equipment.
Milestone anniversary bonuses
Stipend and subsidy contributions toward personally-owned cell phones and laptops, gym memberships, and health/wellness initiatives (including discounted healthcare premiums and healthy meal delivery program.
Company
Trading Technologies
Trading Technologies develops and delivers professional trading software.
201-500 employees
H1B Sponsorship
Trading Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Thoma Bravo
2025-07-30Private Equity
2021-10-31Acquired
Leadership Team
Keith Todd
Deputy Chairman Trading Technologies Inc
Nick Garrow
EVP Multi-Asset & Buy Side
Recent News
FX News Group
2025-12-18
Company data provided by crunchbase