Koniag · 2 months ago
L2 Enterprise Operations Engineer
Washington, DC, USA
Full-time
Onsite
Mid Level
3+ years expKoniag is an Alaska Native Owned corporation supporting government services, and they are seeking an experienced L2 Enterprise Operations Engineer with a Top Secret security clearance. The role involves coordinating IT service operations, managing service requests, and ensuring compliance with established procedures and SLAs.
Financial ServicesImpact InvestingWealth Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Coordinate with IT service center and/or EL1 Service Desk
Execute EL2 Service Request Management, Incident Management, and Problem Management processes
Resolve EL2 tickets, i.e., customer escort, device installation, break-fix, etc
Route and escalate remaining tickets to appropriate EL3 SMEs
Integrate with other service providers, as necessary
Refer unrelated tickets to appropriate entity
Complete EL2 tickets within the target time defined by the SLA
Implement rules and Standard Operating Procedures directed by Diplomatic Security and the FAH or FAM
Maintain trouble-shooting guidelines and directories supporting the Program Office services
Participate in other ITIL processes (configuration management, change management, release management, service-level management, availability management, capacity management, service continuity management, information security management)
Monitor IT infrastructure through prescribed tools and continuously ensure systems monitoring tools are configured to ensure comprehensive system state awareness
Qualification
Required
3-5+ years of experience with IT or computer information systems
Experience with troubleshooting IT hardware
Experience with Active Directory management
Experience with the use of IT Service Management (ITSM) tools, including BMC Remedy or ServiceNow
Knowledge of Microsoft Server Operating Systems and VMWare virtualization
Ability to work independently on projects and advanced tickets
Bachelor's Degree in related-field or equivalent experience
Top Secret security clearance
Benefits
Health, dental and vision insurance
401K with company matching
Flexible spending accounts
Paid holidays
Three weeks paid time off
Company
Koniag
Koniag was incorporated on June 23, 1972, to manage the land and financial assets on behalf of the corporation.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ron Unger
Chief Executive Officer
Sharon Beeson
CFO
Recent News
2025-06-09
2025-03-27
Company data provided by crunchbase