DataBank · 3 weeks ago
Senior Billing & Collections Specialist (Remote)
United States
Full-time
Remote
Senior Level
5+ years expDataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services. The Senior Billing & Collections Specialist is responsible for managing the complete billing and collections lifecycle for complex customer portfolios, ensuring accuracy and compliance while collaborating with various teams to improve processes.
ConsultingInformation TechnologyRisk Management
Responsibilities
Own end-to-end billing processes for assigned hyperscale or large enterprise accounts as assigned by management, ensuring accurate and timely invoicing for recurring, usage-based, and project-related services
Audit and validate customer account data, billing terms, and service details prior to invoicing. Review and validate all invoices prior to release to ensure adherence to internal controls and audit requirements
Understand and manage master service agreement and service order contractual information/data to ensure compliance to contract
Reconcile discrepancies between order data, contract terms, and installed services; collaborate with cross-functional teams to resolve discrepancies
Calculate and process credit memo adjustments, e.g. SLA credits, and Early Termination Fees (ETFs) in compliance with company processes and policy in a timely manner
Partner with Service Delivery, Sales Operations, and IT to identify and correct data integrity issues impacting billing automation
Manage and validate submission of all invoices and credit memos, i.e. transactions, as per customer requirements. Monitor for status updates related to submitted transactions
Manage the collections process for assigned accounts, ensuring on time payment along with rapid and proactive resolution of billing issues
Monitor account aging and payment trends; identify potential risks and escalate unresolved items to leadership when appropriate
Serve as the primary contact for customer finance and AP teams, maintaining professional, solution-oriented communication to resolve short pays, disputed balances, or delayed payments
Document all collection activities, correspondence, and account updates in the billing or CRM system accurately and promptly
Act as a subject-matter expert for assigned accounts, coordinating with internal stakeholders (Sales, Legal, Service Delivery, and Finance Leadership) to resolve complex billing or contractual issues
Support process standardization and automation initiatives for improvements by providing feedback on data flow, validation rules, and exception handling specific to hyperscale account needs and requirements
Participate in system automation projects including defining requirements and/or testing as required to ensure alignment with the efficiencies and quality required to handle DataBank’s largest assigned customers
Identify and communicate root causes of recurring issues; partner with leadership to recommend and implement sustainable solutions
Track key metrics such as billing accuracy, dispute rates, payment timing relative to payment terms, and provide insight into trends and process improvement opportunities to leadership
Support internal and external audits related to assigned accounts including organizing records that are necessary in order to minimize impact of documentation requests
Maintain current, accurate process documentation for management of large-scale customers including customer specific requirements as part of said processes
Qualification
Required
Bachelor's degree, preferably in Accounting, Finance, or Business Administration (or equivalent work experience)
5+ years of progressive experience in billing and/or collections, ideally within telecom, data center management, colocation services, or managed services industries
Proven experience managing large-scale, high-revenue, high-visibility accounts with complex billing structures
Strong understanding of revenue components, contract terms, order-to-cash, and billing reconciliations
Must be able to read and interpret contract terms and applicable
Intermediate to advanced proficiency in Microsoft Excel
Exceptional attention to detail, analytical skills, and problem-solving abilities
Strong written and verbal communication skills with a professional, customer-focused approach
Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment
Preferred
Experience with publicly traded customers preferred
Experience with NetSuite and/or Epicor preferred
Benefits
Health, Dental, and Vision Insurance
Short-Term and Long-Term Disability
Life Insurance
401(k) with Company Match
Paid Time Off and Holidays
Company
DataBank
DataBank is an information management and security company offering customized technology solutions to businesses.
501-1000 employees
H1B Sponsorship
DataBank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (7)
2023 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$8.57BKey Investors
TJCAustralianSuperTD Securities
2025-10-17Debt Financing· $875M
2025-09-24Debt Financing· $1.1B
2025-01-30Secondary Market· $600M
Leadership Team
Raul Martynek
CEO
Jerry Blair
VP of sales and Co-Founder
Recent News
Dallas Innovates
2025-11-04
2025-10-18
Company data provided by crunchbase