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VNS Health · 2 hours ago

Manager, Member Experience (Hybrid)

New York, NY

Full-time

Hybrid

Mid, Senior Level

$98K/yr - $131K/yr

5+ years exp

VNS Health is one of the nation’s largest nonprofit home and community-based health care organizations, dedicated to innovating health care for over 130 years. The Manager of Member Experience is responsible for enhancing the member experience by driving engagement, satisfaction, and retention, while collaborating with key stakeholders to implement strategies that align with the organization's mission.

CharityHealth CareHome Health CareNon Profit

H1B Sponsor Likely

Responsibilities

Manages the development of a comprehensive member experience strategy and roadmap for Health Plans that is aligned with VNS Health strategic objectives, mission and values

Supports efforts to create a member-centric culture within Health Plans to deliver on the member experience guiding principles

Collaborates with shared services teams, including Contact Center Shared Services (CCSS) and Business Informatics and Analytics (BIA), in the collection and analysis of member data, identifying trends and improvement opportunities

Support the implementation of Health Plan member experience initiatives, ensuring timely execution and alignment with strategic goals

Provides support and guidance to staff executing member experience initiatives, assisting in coordination and training

Manages special projects related to member experience, ensuring tasks are completed within scope and timeline

Assists in setting project goals and timelines, providing updates to leadership as needed

Gathers and analyzes feedback to refine member experience strategies

Identifies risks related to member experience and assists in the development of mitigation strategies

Works collaboratively with other teams across the VNS Health organization to address and resolve issues that may impact the member experience

Participates in special projects and performs other duties as assigned

Qualification

Member experience strategyHealthcare industry knowledgeAnalytical skillsExcelProject managementCross-functional collaborationCustomer serviceProblem-solvingSelf-motivationPersuasion skills

Required

Bachelor's Degree in healthcare administration, public health, social services, or related field required

Minimum of five years of demonstrated success in sales, retention, customer service, care coordination or social work leadership required

Strong working knowledge of the healthcare industry and understanding of member experience best practices required

Demonstrated ability to organize and manage timelines required

Strong analytical and strategic thinking skills required

Experience working with cross-functional teams and supporting project initiatives required

Experience working collaboratively and supporting teams in a virtual or hybrid environment required

Strong PC skills with proficiency in Word, Power Point and Excel applications required

Demonstrated self-motivation, sound judgment, problem-solving and analytical skills required

Performs effectively and independently in a multi-tasking environment required

Demonstrated ability to persuade and drive change required

A strong understanding of the demographic we serve (Medicaid- and Medicare- eligible individuals with multiple comorbidities living in the NYC area required

Benefits

Referral bonus opportunities

Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays

Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life Disability

Employer-matched retirement saving funds

Personal and financial wellness programs

Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care

Generous tuition reimbursement for qualifying degrees

Opportunities for professional growth and career advancement

Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities

Company

VNS Health

Glassdoor3.5

VNS Health provides home care, hospice care, and behavioral health services.

Founded in 1893

New York, New York, USA

10001+ employees

https://www.vnshealth.org

H1B Sponsorship

VNS Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (7)

2023 (9)

2022 (8)

2021 (4)

2020 (11)