Amazon · 1 month ago
Manager, Customer Growth Mgr, Amazon Shipping
San Jose, San Jose, CRI
Full-time
Onsite
Senior Level
5+ years expAmazon is a leading company in transportation services, seeking a highly driven and analytical Manager for the Customer Growth Manager Team. The role involves leading a team focused on delivering exceptional support to high-volume shippers and driving process excellence through operational oversight and collaboration.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Lead and manage a team of CGMs, ensuring timely and effective support across six key areas: Pickup Support, Tracking & Delivery Resolution, Billing & Account Management, Claims Assistance, Proactive Account Optimization, and Complex/Cross-functional Escalations
Establish team goals, set performance metrics, and drive accountability to achieve KPIs related to resolution time, customer satisfaction, and operational efficiency
Act as a point of escalation for high-impact or cross-functional issues, coordinating resolution with senior stakeholders as needed
Drive continuous improvement initiatives to optimize workflows, automate repetitive tasks, and reduce shipper friction
Deliver insights from escalations and shipper feedback to partner teams and help inform long-term product, policy, or process improvements
Support offshore transition and operational integration efforts to ensure seamless support delivery and alignment with onshore standards
Oversee the quality and consistency of Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and other proactive communications
Foster a high-performance culture by coaching and developing team members and supporting career growth opportunities
Qualification
Required
5+ years of business development, partnership management, or sourcing new business experience
Experience building and hiring a sales team
3+ years of management experience
Preferred
Experience developing efficient and scalable sales operations processes
Experience defining sales tech requirements for a CRM such as Salesforce
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-18
Springfield Business Journal
2026-01-18
2026-01-18
Company data provided by crunchbase