Zia Park Casino · 1 month ago
Front Desk Assistant Shift Manager
Hobbs, NM
Full-time
Onsite
Entry, Mid Level
$40K/yr - $40K/yr
2+ years expZia Park Casino is part of PENN Entertainment, an exciting industry focused on entertainment and customer satisfaction. The Front Desk Assistant Shift Manager will oversee daily operations, manage staff, and ensure exceptional customer service during their assigned shift.
Casino
Responsibilities
Responsible for supervising staff and the overall daily management of a designated shift
Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction
Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
Ensures customer service standards are followed by all team members and addresses issues as they arise
Answers inquiries pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs on assigned shift
Assists with management of daily arrivals and departures in reservation system on assigned shift
Provides direction for Hotel supervisory staff on assigned shift
Assists with posting charges, and settling of folios for individuals and groups, if applicable, on assigned shift
Addresses and manages complaints, grievances or concerns from team members on assigned shift
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
Maintains strict confidentiality in all departmental and company matters
Acts as manager on duty in the absence of the Hotel Manager, to ensure the very best guest service is delivered by the team
Qualification
Required
Bachelor's degree (B. A.) from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience
Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
Must be proficient in Microsoft applications (Excel, Word, and Outlook)
Knowledge of hotel systems software
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals
Ability to read and communicate verbally in English. Written communication skills in English may also be required
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Must possess a valid driver's license and have acceptable driving history as determined by Penn National Gaming's auto insurance carrier
Preferred
Bilingual in Spanish/English preferred, but not required
Benefits
Day-one medical coverage
401(k) matching
Annual performance bonus
Paid time off
Company
Zia Park Casino
About US Zia Park Casino, Hotel & Racetrack offers a variety of entertainment options including 750 of the hottest slots, the newest electronic table games, casual and fine dining options, live racing in the fall and simulcast racing year round all just mere steps away from our super comfortable 154 room hotel.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2007-04-17Acquired
Company data provided by crunchbase