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Capita · 3 months ago

Senior Learning Services Functional Analyst

United States

Full-time

Remote

Senior Level

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently. They are seeking an experienced Senior Learning Services Functional Analyst to support the design and implementation of learning services for a strategic client programme, focusing on user-centric service design and seamless user experience.

Business IntelligenceConsultingEnterprise SoftwareInformation and Communications Technology (ICT)InsuranceManagement ConsultingOutsourcingProfessional ServicesTraining

Responsibilities

Contribute to the creation of Capita’s Service Blueprint and High-Level Operating Model for Learning Services

Assist in developing detailed service designs with a focus on user experience

Participate in workshops with client and third-party SMEs to support service integration

Provide input to training and testing teams to ensure alignment with service procedures

Support alignment of service design with Capita and ERP solution capabilities

Present updates in the End-User Forum and gather feedback for iterative design

Attend daily stand-ups and cross-functional meetings to support progress and issue resolution

Respond to client and third-party queries regarding service design alignment

Support quality assurance of service design and compliance with standards

Contribute to service transition planning and dress rehearsals

Assist in resolving service-related issues during early operational rollout

Qualification

Service DesignOperating Model DevelopmentUser Experience DesignOracle Fusion ERPGDS MethodologyWCAG 2.2 StandardsService Transition SupportDigital Accessibility AwarenessProblem-Solving Skills

Required

Experience in Service Design and Operating Model development for Learning Services

Background in shared service environments and multi-party implementation programmes

Understanding of phased service transitions and interim operating states

Proactive problem-solving and issue resolution skills

Experience supporting service transition and testing activities

Ability to align service design with out-of-the-box technical capabilities

Preferred

Experience with Government Digital Service (GDS) methodology

Experience with Oracle Fusion ERP implementations

Familiarity with WCAG 2.2 Accessibility standards and testing tools

Background in user experience-based service design

Awareness of political and regulatory complexity in public service delivery

Understanding of digital accessibility, inclusion and ethics

Benefits

23 days’ holiday (rising to 27) with the opportunity to buy extra leave

The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform