ABB · 1 month ago
On Site Support Services Specialist
Cary, NC
Full-time
Onsite
Senior Level
$80K/yr - $128K/yr
5+ years expABB is a global market leader helping industries to progress in a leaner and cleaner way. The On Site Support Services Specialist will shape the organization's vision and strategic direction by managing Information Systems services to exceed expectations and drive innovation.
AutomotiveEnergyEnergy ManagementIndustrial AutomationRobotics
Responsibilities
Lead and coordinate On Site Support Services projects, walk-in center implementations, and technology rollouts
Manage timelines and stakeholder communication to ensure successful project delivery
Prepare and maintain project documentation, status reports, and risk assessments
Provide PC lifecycle support: hardware/software troubleshooting, imaging, inventory, new user setup, and peripheral installation
Support mobile device configuration (iOS/Android), MFA, O365, and networking connectivity
Support the setup and execution of local and global events (e.g., IT Weeks)
Deliver audio/video conference room support for Microsoft Teams Rooms (Poly, Lenovo)
Maintain collaboration services including Surface Hubs and AV systems
Act as OSS representative to business stakeholders, handling escalations and non-standard requests
Monitor service delivery metrics and ensure SLA compliance
Develop and implement walk-in centers across the region for enhanced user support
Ensure operational continuity by supporting factory IT systems and processes
Guide temporary work teams, monitor task completion, and share expert knowledge
Support installation and change of IS solutions/services, ensuring delivery on time, within budget, and at quality standards
Qualification
Required
Minimum 5 years of experience in enterprise end-user support and IS infrastructure roles
Strong sense of accountability and ability to work independently or in teams
Experience in demanding environments with a focus on teamwork and service excellence
Proficiency in Microsoft Office and O365 support
Solid understanding of networking topology, concepts, and server infrastructure
Extensive Windows 10/11 support experience
Preferred
Bachelor's degree in information systems or related field preferred
Proven project management experience (formal certification such as PMP or Agile preferred)
Scripting/programming knowledge preferred
Familiarity with manufacturing processes and factory IT systems
Benefits
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays
Salaried exempt positions are provided vacation under a permissive time away policy
Company
ABB
ABB provides electrification and automation solutions for various industries.
10001+ employees
H1B Sponsorship
ABB has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (51)
2023 (58)
2022 (63)
2021 (52)
2020 (46)
Funding
Current Stage
Public CompanyTotal Funding
$548.55MKey Investors
European Investment Bank
2023-11-21Post Ipo Debt· $545.85M
2013-09-23Grant· $2.7M
2001-04-06IPO
Leadership Team
Morten Wierod
CEO
Håvard Devold
Vice President, Market Development, Country Technology manager
Recent News
2025-12-17
Company data provided by crunchbase