EliseAI · 5 months ago
Product Operations Manager | Housing
New York, NY
Full-time
Onsite
Mid, Senior Level
$130K/yr - $180K/yrEliseAI is focused on improving the housing and healthcare industries through AI integration. The Product Operations Manager will drive the scaling of housing products, lead strategic decision-making, and enhance operational efficiency within the team.
Artificial Intelligence (AI)Business IntelligenceMachine LearningProperty ManagementPropTechReal Estate
Responsibilities
Build payments infrastructure from scratch - architecting payment flows, processor integrations, and merchant onboarding systems
Own technical and operational decisions for payment processing, reconciliation, and settlement
Work directly with payment processors (Stripe, PayFac providers, etc.) to design and implement integrations
Design merchant onboarding workflows and KYC/compliance processes
Build payment operations processes - fraud monitoring, dispute management, payout operations
Partner with Engineering to define payment system requirements and roadmap
Manage payment compliance requirements and work with legal on regulatory issues
Program manage new product launches; hosting internal product knowledge sessions and implementation training, own the creation of enablement materials and more
Lead upcoming product compliance projects, focusing on finance and insurance offerings
Collaborate closely with legal, product, and business teams to ensure product launch readiness
Own feedback loop conversations synthesizing data across multiple channels such as Gong snippets, Support Tickets, Surveys and more, acting as Voice of the Customer helping us find solutions to achieve short and long-term goals
Work closely with Product and Engineering to enhance product offerings, ensuring they deliver maximum value to clients and address market needs effectively
Conduct thorough discovery sessions with new clients to understand their product area and requirements
Attract top-tier talent to join our driven team
Qualification
Required
Experience working at an early-stage startup in an operational/generalist role
A proven track record of working in heavily regulated industries
Willingness to take on a variety of roles
Ability to prioritize effectively and get things done in an unstructured and ambiguous environment
Ability to take ownership and accountability
Willingness to work in person at our NYC office 4-5 days a week
Benefits
Equity in the company
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Fitness & home services stipend to cover part of your expenses so you can focus on what matters
A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
Unlimited vacation and paid holidays
We'll cover relocation packages and make the move exciting, not painful!
Company
EliseAI
EliseAI is an AI-driven company that offers automation, streamlining workflows, and unique needs of housing and healthcare operations.
Founded in 2017
201-500 employees
H1B Sponsorship
EliseAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (11)
2023 (6)
2022 (5)
2021 (1)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$391.93MKey Investors
Andreessen HorowitzSapphire VenturesPoint72 Ventures
2025-08-19Series E· $250M
2024-08-14Series D· $75M
2023-06-06Series C· $35M
Leadership Team
Minna Song
Cofounder & CEO
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-20
Crunchbase News
2025-12-23
Company data provided by crunchbase