Advocate Construction · 2 months ago
Quality Control Specialist - Dallas
Dallas, TX
Full-time
Onsite
New Grad, Entry LevelAdvocate Construction is a fast-moving, people-focused organization that values personal and professional growth. The Quality Control Specialist will ensure work meets standards, address customer concerns, and facilitate communication between field teams and internal departments.
Building MaterialCivil EngineeringCommercialConstructionResidential
Responsibilities
Visit job sites where customers require in-person interaction with a construction representative
Represent the construction department when requested by Sales or other teams to be the 'face of construction' on-site
Conduct job site investigations when there are construction issues that cannot be resolved without on-site assessment
Diagnose problems and help identify appropriate corrective actions
Self-perform fixes when you're capable of resolving the problem
Collaborate with Customer Success, Construction, Sales, or Leadership teams to respond to escalated or unclear issues
Create detailed work orders for any required repairs, ensuring:
Clear, actionable instructions for the contractor
Step-by-step description of what needs to be completed
Specification of any required materials to complete the job
When capable, self-perform minor repair, to reduce delays and streamline resolution
Attend virtual meetings to communicate findings and support planning
Respond promptly to internal and job-related communications
Provide timely updates, risk alerts, and follow-up insights
Uphold company standards and professionalism on every job site
Act as the primary communicator between field conditions and the office team
Escalate safety or timeline-impacting issues with urgency and clarity
Qualification
Required
Experience in residential construction, roofing, siding, and gutters
Strong diagnostic and problem-solving skills
Excellent communication and documentation abilities, interacting with customers with clear communication is paramount in this role
Technically sound, and able to perform repairs in roofing & siding
Great customer service skills
Valid Driver's License with a clean driving record
Ability to work 40 hours a week; Monday through Friday during specified hours; some overtime may be needed
High school diploma or equivalent
Excellent customer service skills
Ability to lift 45 lbs
Attention to detail with excellent communication and interpersonal skills
Ability to work outside and continuously stand/walk for extended periods of time
Ability to work independently and confidently
Benefits
Customizable medical, dental, vision, life, and long-term disability insurance plans to suit your needs
Comprehensive 401(k) retirement plan
Employee Assistance Program
Abundant paid time off
9 paid holidays per year
Monthly communication stipend
Year-round team-building events and social outings
Company Truck Program
Performance-based incentive trips
Employee Referral Program
Robust technology and tools to help you thrive in your role
Annual sales training and development programs
Career path growth/leadership opportunities
Opportunities to volunteer and give back to causes that are important to you through our Advocate Cares program.
Company
Advocate Construction
Advocate Construction provides flat and shingle roofing, inspection, siding, replacement, gutters, and downspouts fixtures.
Founded in 2012Glendale Heights, Illinois, USA
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dale Bianco
Chief Financial Officer
Nick Wallace
Partner
Company data provided by crunchbase