Apply on Employer Site

The Suddath Companies · 2 months ago

Director of Operations - Final Mile

Coppell, TX

Full-time

Onsite

Director/Executive

8+ years exp

The Suddath Companies is a well-established organization specializing in relocation and logistics services. The Director of Operations - Final Mile is responsible for overseeing the overall execution and performance of assigned operations, managing financial health, staffing, and customer relations while tackling complex problems with innovative solutions.

ConsultingLogisticsTransportation

Responsibilities

Develops and manages the operation(s) overall performance strategy

Responsible for overseeing New Customer Implementations

Manages P&L responsibilities ensuring decisions and practices coincide with budgetary goals

Determining and developing the operational staffing plan in line with operational managers, revising where necessary

Ensure that practices, policies, and procedures are in place and consistently implemented

Negotiates with Vendors, Contractors, and Service Providers to secure best value/service standards are met

Institute Lean management and/or other management strategies such as continuous improvement plans

Plan annualized equipment and staffing needs for budgetary purposes

Track key performance measurements and ensure process improvement strategies are identified and incorporated

Keeps senior leadership well informed of all matters relating to performance, personnel issues, customer developments or concerns, etc

Conduct meetings and training sessions designed to inform and improve upon performance of staff members

Ensure operational leadership team is adequately prepared for success. Evaluate staff performance – expanding, modifying, and/or abandoning strategies and/or tactics as necessary, based on conclusions reached

Establishing effective communication and relationships with customers to ensure performance measurements and goals are understood/achieved

Implement and enforce company policies, standards, and procedures

Develop, recommend, and manage annual operation budget

Drive initiatives that contribute to long-term excellence

Responsible for compliance with Local, Federal, and State legislation pertaining to personnel, equipment and building matters

Coordinates, resolves, and responds to issues as they pertain to the Operations performance

Works cohesively with other departments to ensure alignment with company initiatives and programs

Work with IT to maintain and fully utilize TMS and other systems

Qualification

P&L managementLean/Six Sigma certificationLogistics experienceWMS knowledgeStaff performance evaluationCommunication skillsProblem-solving skillsTeamworkOrganizational skills