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MAPFRE · 7 hours ago

Supervisor, Casualty Claims (Hybrid)

Webster, MA

Full-time

Hybrid

Mid, Senior Level

$78K/yr - $112K/yr

7+ years exp

MAPFRE is a forward-thinking organization seeking a Supervisor for their Casualty Claims Department. The role involves leading a team responsible for investigating and resolving casualty claims while ensuring compliance and championing customer service excellence.

InsuranceLife InsuranceProperty Insurance

Responsibilities

Supervise a Casualty Claims unit in the investigation, development, and settlement of 1st and 3rd Party Automobile Casualty claims and 3rd Party Homeowner liability claims

Review and monitor files to ensure compliance with customer service standards, policies, and procedures

Respond to and resolve customer service concerns from customers

Assure that Division of Insurance and 93A complaint letters are responded to appropriately and timely

Review and monitor oral and written communications including the use of voice mail to ensure communication with customers are timely, empathetic, clear and concise

Create an environment where teamwork is encouraged both within the unit, within Claims and the company

Regularly review claim volumes and guide and assist the unit to achieve productivity goals

Continuously monitor and observe opening and closing claims counts. Utilize claim quality and productivity reports to identify trends to evaluate performance of staff to maximize their performance

Assure staff levels/schedules and workloads are properly maintained and allocated to achieve maximum efficiency based upon claim complexity and adjuster capabilities

Perform periodic trending reviews to assure and reinforce quality expectations

Monitor appropriate claims on diary to assure timely, efficient, and adequate claim reserving and handling. Ensure claims in suit are appropriately managed

Assure that claims are proactively evaluated and negotiations begin as soon as sufficient damage information is available

Handle increases in unit size as needed

Motivate and guide staff to achieve performance expectations while maintaining morale and promoting teamwork. Regularly train and develop staff to meet goals and objectives and maximize their capabilities

Provide consistent objective evaluations of an individual’s performance, formally, through performance appraisals, and by utilizing data obtained through management reports including trending reviews. Achieve organizational and departmental goals through objectives developed for staff

Strive to enhance occupational competencies through professional development activities

Qualification

Claims handling experienceTechnical skillsLeadership abilityInsurance courseworkAnalytical skillsCustomer service skillsMath skillsCommunication skillsOrganizational skillsInterpersonal skills