Flender · 4 months ago
Customer Service Professional
Elgin ML
Full-time
Onsite
Entry, Mid Level
2+ years expFlender is a leading global supplier for mechanical drive systems, known for its performance and reliability. The Customer Service Professional will manage customer orders, ensure satisfaction, and achieve KPI targets in a fast-paced environment.
Manufacturing
Responsibilities
Effectively handles a high-volume of customer orders
Processing, clarification and confirmation of customer purchase orders using SAP
Customer communication on all order related topics (incl. tracking, delivery, shipping, storage & invoicing)
Coordinates internal processes (drop-shipment routing, purchasing, stockroom, shipping, receiving clarification)
Checks inventory and release orders on stock arrival (bi-weekly report, action, delivery reliability)
Initiates and supervises rush orders
Supports the order management team
Implements process improvements
Qualification
Required
Good software aptitude
Intermediate Microsoft Office experience – Outlook, Word & Excel
Good verbal and written communication skills
Results orientation with the ability to work under pressure
Business acumen with ability to proactively resolve customer issues
2 to 4 years customer service experience in a technical product
Project management skills
Recent graduates are strongly encouraged to apply
AS/BS in business, technology, or related field
Non-business degree with relevant business experience will also be considered
Preferred
Presentation skills
Inside Sales and/or Customer Service experience
Process development and implementation
Inside sales experience a plus
Multilingual a plus – Spanish or German
Benefits
Paid Time Off (18 Days)
Paid Holidays
Tuition Reimbursement
Medical, Dental, Vision, Life Insurance
Flexible Spending Account
Health Savings Account
401k (6% Employer Match)
Employee Assistance Program
Company
Flender
Flender offers stationary power transmission complete drive systems and components including gears, gear units, gear motors.
5001-10000 employees
H1B Sponsorship
Flender has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2020-10-29Acquired
Leadership Team
Andreas Evertz
CEO
Recent News
2025-09-27
Company data provided by crunchbase