At Home Care Hospice · 1 month ago
Account Manager / Client Services
US-AZ-SCOTTSDALE
Full-time
Hybrid
Mid LevelAt Home Care Hospice is a leading independent provider of community-based hospice pharmacy and pharmacy benefits management services. The Account Manager role focuses on managing client relationships, ensuring customer success, and collaborating with internal teams to achieve service excellence.
Health CareWellness
Responsibilities
Deploys advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives
Supports Client Services team with tasks involving customer success, including report development, incident tracking and presentation building
Working directly with key internal partners, the Account Manager achieves timely responses on all issues along with setting proper expectations for clients
Manages their client base through the company’s CRM software
This includes the tracking and management of activities, tasks, contacts, and other material events with clients
It will also document the up-selling of products and solutions, and how those relate to the overall retention strategy
On a quarterly or semi-annual basis, is responsible for the preparation and participation in a Book of Business Review with Management
Collaborates and assists the Client Services team in serving the account
Frequently prepares quarterly business review materials, facilitates client engagement calls, conducts routine client-facing telephonic training and oversees the implementation of new facilities
The Corporate Account Manager will also provide educational materials to facilitate compliance with procedures, tools, and resources
Works with other disciplines (credit/collections, contracting, and marketing) to assure that corporate billing and receivables standards are achieved
May attend corporate/networking events and conferences
Establishes productive, professional relationships with key personnel in partner accounts
Performs other tasks as assigned
Qualification
Required
Ability to present to all levels of management
Excellent time-management skills
Basic computer skills
Advanced Microsoft Office proficiency
Outstanding problem-solving skills
Experience in root cause analysis
Able to collaborate cross-functionally
Experience working within a team
Customer service orientation
Adaptability
Interpersonal/communication orientation
Planning/organizing
Results oriented
Problem solver
Training and development focused
Effective decision-maker
Commitment to process improvement
Innovative
Organizational/job knowledge
Preferred
Bachelor's Degree in business or related field preferred
Previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting desired
SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing desired
Company
At Home Care Hospice
AT Home Care is owned and operated by caring individuals with over 40 years of Health Care and Clinical expertise, and is the largest independent home health care agency in Virginia.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase