Remote Call Center Collections Representative jobs in United States
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Mass Markets · 1 month ago

Remote Call Center Collections Representative

positionUnited States
timeFull-time, Part-time
remoteRemote
seniorityNew Grad, Entry Level

MCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in Customer Experience and Business Process Outsourcing. They are seeking Collections Representatives who will engage with customers to resolve outstanding balances while maintaining respectful and solution-focused interactions.

ConsultingInformation Technology

Responsibilities

Contact customers via phone and email regarding overdue accounts to discuss balances and payment options
Work with customers to establish realistic and effective repayment plans or settlements
Monitor and follow up on missed payments and broken promises to pay
Update customer records, payment statuses, and notes in the system accurately and promptly
Ensure all collection activities comply with regulatory standards, including debt collection laws and company policies
Maintain detailed and organized records of all interactions and collection efforts
Consistently meet or exceed daily and monthly collection targets

Qualification

Debt collection lawsBilingual in EnglishSpanishNegotiation skillsCustomer service experienceEmpathyProfessionalismConflict resolution skills

Required

Must be 18 years or older
High school diploma or GED required
Bilingual in English and Spanish (required)
Strong negotiation and conflict resolution skills
Ability to remain calm, professional, and empathetic under pressure

Preferred

Familiarity with debt collection laws and best practices is a plus
Previous experience in collections, customer service, or call center environments preferred

Benefits

HMO Coverage plus a dependent
Dental Coverage
Free meal during training
Career growth and learning
Allowances for rice, clothing, laundry and meals
Performance and loyalty bonuses
Frequent disinfection, fogging of workplace
Opportunities for growth and promotion
Employee shuttle services
Company retreats and off-site events
Sharpen your social skills while meeting awesome people and making new friends
Plus, more in-office rewards, raffles, recognition gifts, and treats!

Company

Mass Markets

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Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
dateFounded in 2015
location
Beverly, Massachusetts, USA
people-size501-1000 employees
web-link
https://www.massmarkets.com/

Funding

Current Stage
Late Stage

Recent News

EIN Presswire
MAS Markets Named 32nd Fastest-Growing Company in the Growth 500
2025-06-24
Company data provided by crunchbase