AIRS Medical · 1 month ago
MRI Applications Support Associate/Manager - USA
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $130K/yr
3+ years expAIRS Medical is a fast-growing healthcare technology company committed to advancing AI and robotics innovations that enhance patient care. The MRI Applications Support Associate/Manager will play a vital role in ensuring healthcare clients successfully integrate and maximize the value of SwiftMR, the company's cloud-based MRI reconstruction software, by providing installation support, training, and ongoing customer assistance.
Health CareMedicalMedical DeviceSoftware
Responsibilities
Carry out product installation at new customer sites involving MRI scan parameter optimization and network setups
Train and assist customers to properly use SwiftMR for optimal compatibility based on the needs of customers
Respond to and resolve customer inquiries regarding product usage and/or MR image quality
Align with Sales on sales pipeline priorities and renewal strategies
Align with Product Operations team based in Seoul HQ with new version training and rollout timelines, as well as escalating cases and feature requests from customers
Qualification
Required
BA/BS degree or equivalent experience
3 or more years of MRI technologist experience
Understanding of DICOM communications
Ability to investigate, analyze and breakdown complex situations (ex. issues regarding MR image quality)
Strong verbal and written communication skills
Creative, resourceful, detail-oriented and highly organized
Passion for continuously learning new technology and being able to provide value to the customer
Willingness to travel by up to 65%-70% of working hours
Preferred
3+ years of MRI application specialist experience
PACS administrator experiences, with familiarity with latest technology as well as networks/servers
Familiarity with working in a ‘start-up' environment
Experience working autonomously from a remote location
Benefits
Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Work from home, with occasional business travel
Company
AIRS Medical
AIRS Medical is an MRI reconstruction software service provider.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$43.37MKey Investors
L&S Venture CapitalKlim VenturesSpringcamp
2025-03-12Series Unknown· $0M
2024-07-10Series C· $19.51M
2022-07-27Series B· $19.37M
Leadership Team
Jingu Lee
CO-Founder
Recent News
2025-11-20
Company data provided by crunchbase