Intercom · 5 hours ago
Sales Operations Manager, Existing Business
San Francisco, California
Full-time
Hybrid
Mid Level
$129K/yr - $154K/yr
3+ years expIntercom is an AI Customer Service company on a mission to enhance customer experiences through innovative solutions. They are seeking a Sales Operations Manager to collaborate with sales leaders, optimize processes, and drive strategic projects aimed at achieving revenue growth and improving sales efficiency.
CRMMarketing AutomationSaaSSales Automation
Responsibilities
Act as a trusted advisor and strategic partner to AMER sales leaders, proactively understanding their challenges, identifying opportunities for improvement, and shaping clear, data-driven recommendations
Develop, support, and continuously refine scalable operational cadences for sales forecasting, quarterly business reviews, and performance reporting
Own and drive cross-functional projects, leveraging industry best practices in areas such as sales forecasting methodology, defining and optimizing books of business and account coverage models, and Salesforce enhancements
Collaborate with key stakeholders across Sales, Business Systems, Sales Enablement, Customer Success, and Revenue Operations to drive alignment and execution, ensuring processes and insights are tightly connected to stakeholder goals
Regularly analyze sales performance data, developing and maintaining robust dashboards and reporting frameworks
Translate complex data into clear, compelling narratives and provide actionable insights and strategic recommendations to sales leadership on key trends, pipeline health, conversion rates, and areas for strategic intervention
Identify opportunities to leverage AI to enhance existing processes, automate manual workflows, and improve the quality and accessibility of insights
Ensure exceptional quality in all project deliverables, documentation, and sales enablement engagements that impact and drive change within the Sales team
Proactively document methods and reasoning so workflows are scalable and repeatable
Qualification
Required
3–5 years of experience in Sales Operations, ideally within a high-growth SaaS or AI company
Advanced Salesforce expertise: reporting, dashboards, data integrity, user administration, etc
Exceptional analytical and data modeling skills: expert in Excel/Google Sheets; able to translate complex data into actionable insights
Strong project management skills: able to manage multiple projects from scope to delivery; organized and detail-oriented
Exceptional communication: clear, concise written and verbal skills; adept at presenting insights and recommendations to leadership
Strategic business acumen: able to translate sales strategy into operational plans; proactive, structured problem-solver with good judgment
Bachelor's Degree
Preferred
Experience with Tableau, Clari, Gong, Outreach, SQL
Benefits
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Company
Intercom
Intercom is a software company that creates modern customer service software that redefines how businesses support their customers.
1001-5000 employees
H1B Sponsorship
Intercom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (4)
2022 (5)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$240.75MKey Investors
Kleiner PerkinsIndex VenturesICONIQ Growth
2018-03-27Series D· $125M
2016-04-07Series C· $50M
2015-08-26Series C· $35M
Leadership Team
Eoghan McCabe
CEO, chairman, and co-founder
Ciaran Lee
Co-Founder
Recent News
2025-10-31
Company data provided by crunchbase