Camping World · 1 week ago
Roadside Assistance Intake Agent Part-time
Greenville, NC
Part-time
Onsite
New Grad, Entry Level
$14/hr - $16.70/hrCamping World is seeking a part-time Roadside Assistance Intake Agent. This role involves answering incoming calls from members requesting roadside assistance and accurately gathering information to coordinate services, while ensuring excellent customer service and call management.
E-CommerceRetailShopping
Responsibilities
Communicate effectively while maintaining a calm presence answering incoming calls from members requesting roadside assistance
Collect, assimilate and verify key details to be able to relay the appropriate information to the dispatch teams to aid the member
Input and work with various systems to document information accurately and efficiently
Ensure that the appropriate roadside plan and coverage information is applied for resolution with the case
Be able to identify complex situations and escalate to a lead or supervisors as necessary
Maintain confidentiality and comply with company policies and procedures
Manage the call efficiently to maintain call metrics and quality scores to fulfill the company's customer experience expectations
Qualification
Required
High school diploma or equivalent
Previous customer service experience, preferably in a fast-paced environment
Strong communication and problem-solving skills
Ability to stay calm under pressure and manage multiple tasks simultaneously
Attention to detail and accuracy in data entry
Basic computer skills and ability to navigate call center software
Call center setting with the expectation of answering multiple calls throughout the shift
May require occasional weekend or holiday shifts
Benefits
Paid Time Off
401(k)
Employee Assistance Program
Good Sam Roadside Assistance
Discounts
Paid parental leave (if eligibility is met)
Tuition Reimbursement (if eligibility is met)
On the job training opportunities
Dental & vision coverage
Company
Camping World
Camping World is an American corporation specializing in selling parts and service for recreational vehicles and supplies for camping.
Founded in 1966
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$300M2024-10-30Post Ipo Equity· $300M
2016-10-07IPO
2013-08-01Series Unknown
Leadership Team
Matthew Wagner
CEO & President
Lindsey Christen
Chief Administrative & Legal Officer, Secretary
Recent News
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2026-01-13
2026-01-08
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2026-01-07
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