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Cayuse Holdings · 1 month ago

Case Management Analyst – Junior

Arlington, VA

Full-time

Onsite

New Grad, Entry Level

$92K/yr - $98K/yr

0+ years exp

Cayuse Holdings is a company focused on cyber incident management, and they are seeking a Case Management Analyst to support their cyber incident report case management and workflows. The role involves quality assurance, process improvement, and analysis of cyber incidents to enhance the incident reporting lifecycle.

Finance

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Assist in the development of overarching process for receiving, triaging, assigning, tracking, closing, and finalizing the record of reported cyber incidents, per legislative requirements

Draft organizational documentation such as Concept of Operations, Standard Operating Procedures, Work Instructions, for the Case Management Branch to process increased cyber incident reporting to the client

Ensure implementation of the cyber incident reporting processes, staffing, and technologies

Assess and Identify opportunities to increase the efficacy of cyber incident report handling and workflows

Document challenges, coordinate across teams to identify opportunities for process improvement, and recommend solutions to ensure incident reporting life cycle success

Quality Assurance/Quality Control:

Track cyber cases, incidents, and requests to ensure resolution in accordance with established timelines

Audit cases to ensure SOP and work instruction compliance

Perform Unified Ticketing System (UTS) administrative functions

Coordinate with stakeholders to Identify lifecycle management process gaps and provide mitigation recommendations

Review and update the UTS and Incident Reporting Portal (IRP) requirements

Coordinate stakeholder and Service Desk processes and tool interoperability

Define, measure, and report on the client’s incident lifecycle management key performance indicators

Reports and Analysis:

Review cyber incident information and conduct analysis to enrich the client’s Central Awareness Messages, Situation Reports, and Senior Leadership Notes

Update case information in UTS

Conduct analysis of incidents/cases to identify correlation between cyber, physical, and/or communications incidents

Perform analysis of incident/case information and coordinate with stakeholders to ensure holistic analysis results

Develop and distribute authoritative data on incident reports and cases

Cyber Incident Report Monitoring:

Develop, maintain, and update processes and procedures for identifying, and responding to unreported, or incorrectly reported, CIRCIA covered incidents and ransom payments

Educate components on agency processes and procedures used to address unreported, or incorrectly reported, CIRCIA covered incidents

Support the client’s CIRCIA compliance process

Prepare episodic and annual CIRCIA reports to Congress

Publish internal and external reports on CIRCIA metrics

Other duties as assigned

Qualification

ResearchAnalysisCyber incident reportingQuality Assurance/Quality ControlSecurity+ certificationMicrosoftGoogle SuiteWritten communicationVerbal communicationDetail-orientedProblem-solvingTeam collaboration

Required

Bachelor's Degree in a related discipline such as Homeland Security or Business

Additional two (2) years of experience with an Associate's Degree may be substituted for a Bachelor's Degree

Additional (4) four years of military and/or similar experience with a high school diploma may be may be substituted for a Bachelor's Degree

Expertise in research, analysis, and writing skills with the ability to perform triage on questions, issues, or events in a time sensitive environment

Active contributor to projects, or project steps within a broader project, and maintain accountability for on-going activities or objectives

Experience in providing solutions to complex problems which require regular use of ingenuity and creativity

Demonstrated ability to work independently, receiving minimal guidance

Developed formal, written guidelines or instructions with operational and technical components

Understand organizational structure and alignment to business operations

Active Top Secret/SCI security clearance and ability to obtain and maintain DHS Fitness

Must have between zero (0) and two (2) years of related experience

Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment

Excellent written and verbal communication skills, including ability to interact effectively with all levels throughout Company organization

Shall have the requisite skills, expertise, and experience to perform the requirements of each task

Must be extremely detail-oriented and well organized

Must have proficient skills using Microsoft and Google Suite Products (Word, Excel, Power Point) and be able to learn new software as the situation dictates

Demonstrated ability to provide necessary attention to solve different level problems with some supervision

Broad expertise in research, analysis, and writing skills and be able to perform triage on questions, issues, or events involving the nation's Critical Infrastructures, Cyber and Key Resources