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OESC (Oneida ESC Group) · 2 months ago

Network Operations Technician - Journeyman

Lompoc, CA

Full-time

Onsite

Mid, Senior Level

$44/hr - $47/hr

5+ years exp

Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide. They are seeking a Network Operations Technician - Journeyman who will be responsible for maintaining IT infrastructure, troubleshooting issues, and supporting new infrastructure projects.

Industrial EngineeringRisk Management

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Multi-disciplined network engineer with experience observing legacy network behavior and comparing against baseline performance

Creates and responds to incident tickets and performs network triage per SOPs and knowledge articles

Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software, or system functional specifications

Analyzes, troubleshoots, and resolves issues with IT infrastructure, including user systems, servers, storage, and network connectivity

Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users

Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment

Supports new infrastructure projects

Maintains all configuration documentation for assigned infrastructure

Performs system patching and IAVA patches to network routers and switches

Performs Cisco or equivalent and software upgrades

Develops and updates configuration templates for switch and router installs. Applies configuration templates for initial switch and router installs

Troubleshoots systems, documents failures and accessibility problems within the network for our services

Monitors network performance against current outages

Develops and leverages network TTPs and SOPs to close tickets

Provides training as required on network operations TTPs, and SOPs

Supports engineering designs and data calls

Supports new/enhanced network implementation, installation, and technical refresh projects within a site or locale

Works independently with some supervision

Performs Network ticket resolution

Uses administrative access to the network to stage new switches, routers

Uses administrative access to network components to research errors, incidents, problems, and to perform incident analysis and identify potential problems

Routes Service Requests to the appropriate organization required for incident resolution

Performs root cause analyses