University of Utah Health · 1 month ago
IT Support Technician - Business Process Analyst
Information Technology Services
Full-time
Onsite
New GradUniversity of Utah Health is a Level 1 Trauma Center known for its academic research and patient care. They are seeking an IT Support Technician - Business Process Analyst to assist with service management processes, engage stakeholders, collect metrics, and facilitate process improvement within the IT department.
Health CareHigher EducationTechnical SupportTraining
Responsibilities
Becomes familiar and competent with service management processes through instruction by senior team members
Assists with collecting documentation and managing processes as directed by senior team members
Understands, follows, and implements appropriate change management controls
Engages stakeholders in robust conversations about service issues
Collects metrics to manage the processes
Tracks Key Performance Indicators (KPIs) for a large, enterprise virtual environment
Meets regularly with IT teams to facilitate process improvement and prioritize multiple projects
Prepares accurate and detailed reports including specifications, timelines, status and individual responsibilities
Assists with the documentation of implementation and installation guidelines as directed by senior Team members
Develops dashboards to help teams manage operations and metric
Qualification
Required
Currently enrolled in applicable, accredited program
Ability to read and understand technical manuals and schematics
Effective verbal and writing communication skills
Superior interpersonal and customer service skills required including ability to work efficiently in a team environment
High level of proficiency in effective problem solving
Specific knowledge required in the following areas; TCP/IP, MS SMS, MS SharePoint, Active Directory, network security, server operating systems, programming languages, database, etc
Ability to lift and carry various weight and diameter of equipment
Ability to climb a stepladder
Preferred
Current University Of Utah Students preferred for this role
Company
University of Utah Health
University of Utah Health is the Intermountain West’s only academic health care system, combining excellence in patient care, the latest in medical research, and teaching to provide leading-edge medicine in a caring and personal setting.
Founded in 1965
10001+ employees
H1B Sponsorship
University of Utah Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$15MKey Investors
Kahlert Foundation
2022-11-03Grant· $15M
Leadership Team
Michael L. Good, MD, FNAI
Chief Executive Officer
Pilar Varela, MSML
Director, Operations & Logistics for CEO of the Health System & SVP for Health Sciences
Recent News
2025-03-18
Company data provided by crunchbase