Zurich Cover-More · 2 weeks ago
Resource Pool Specialist
Houston, TX
Full-time
Onsite
New Grad, Entry LevelZurich Cover-More is one of the world’s largest travel insurance and assistance providers. The Resource Pool Specialist is a unique multifunctional role that requires maintaining product knowledge and providing top-tier customer service while supporting various teams to manage volume and seasonality.
Insurance
Responsibilities
You'll maintain knowledge of insurance products/services to accurately describe benefits and offer our assistance services
You'll create a positive experience over the phone with top notch servicing
You'll multitask work streams to effectively service our customers specific to their needs
You'll be creative and able to utilize critical thinking to provide out-of-the-box solutions
You'll be keen attention to detail to appropriately document and capture interaction details in a case management system
You'll work closely with leadership to fine tune skillsets and apply feedback
You'll be flexible in work environment, capable of making quick adjustments to support business needs
Qualification
Required
High School Diploma or equivalent work experience
advanced customer service skills with high attention to detail
proficient communication (oral/written) skills
proficient problem-solving skills
basic ability of organizing and prioritizing work
proficient PC Skills and the ability to multitask
Benefits
Regular annual and personal leave benefits
Volunteer leave
Comprehensive paid parental leave scheme
Competitive high deductible health plan
EAP programs
Access to health and well-being activities
401(k) program with employer matching
Company
Zurich Cover-More
Zurich Cover-More is one of the world’s largest travel insurance and assistance providers.
Founded in 1986
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase