IT Helpdesk Support Technician jobs in United States
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Connection ยท 1 month ago

IT Helpdesk Support Technician

positionWaltham, MA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$55K/yr - $65K/yr
date2+ years exp

Connection is a global consultancy firm based in Waltham, MA, seeking a reliable IT Help Desk Technician to join their dynamic on-site team. The role involves providing technical support for over 200 employees, managing support tickets, troubleshooting hardware and software issues, and maintaining IT resources.

ComputerEnterprise SoftwareGovernmentInformation ServicesInformation TechnologyService IndustrySoftware
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H1B Sponsor Likelynote

Responsibilities

Provide day-to-day technical support for end users, both in-person and remotely
Manage and resolve support tickets using our AWS/Azure-based ticketing system
Handle hardware and software troubleshooting (PCs, laptops, printers, peripherals)
Perform light desktop support tasks- like fixing a jammed printer, swapping a mouse, or checking cable connections
Maintain and track PC/laptop inventory , ensuring smooth deployment and lifecycle management
Support user accounts, permissions, and password resets in Microsoft 365 and Active Directory
Set up and configure new hardware and software for employees
Document solutions and assist with creating internal IT guides or FAQs

Qualification

IT Help Desk experienceMicrosoft 365Active DirectoryAWS/Azure ticketing systemsHardware troubleshootingSoftware troubleshootingCan-do attitudeCommunication skillsTeamwork

Required

2+ years of IT Help Desk or Desktop Support experience in a similar environment
Proficiency with Microsoft 365 and Active Directory administration
Strong software and hardware troubleshooting skills
Excellent communication skills- you can explain tech clearly to non-technical users
A hands-on, can-do attitude-willing to crawl under a desk or lift up to 30 lbs when needed
A commitment to reliability, responsiveness, and teamwork

Preferred

Experience working with ticketing systems (AWS/Azure experience preferred)

Benefits

Supportive, people-first company culture with a small local team feel.
Exposure to a broad range of IT environments and tools.
Opportunities for professional growth and skill-building in a collaborative setting.
No travel required; all work is performed on-site during regular business hours.

Company

Connection

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As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation.
dateFounded in 1982
location
Merrimack, New Hampshire, USA
people-size1001-5000 employees
web-link
http://www.pcconnection.com

H1B Sponsorship

Connection has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (19)
2023 (7)
2022 (6)
2021 (7)
2020 (1)

Funding

Current Stage
Public Company
Total Funding
unknown
1998-03-06IPO

Leadership Team

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Timothy McGrath
President & CEO
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Recent News

Benzinga
Earnings Scheduled For February 5, 2025
2025-02-06
Seeking Alpha
PC Connection anticipates growth through AI and device refresh investments in 2025
2025-02-06
Seeking Alpha
PC Connection raises dividend by 50% to $0.15
2025-02-06
Company data provided by crunchbase