Connection ยท 2 months ago
NOC Engineer
Springfield, IL
Full-time
Onsite
Senior Level
$44.71/hr - $57.63/hrConnection Services has a fantastic opportunity for a NOC Engineer, working remotely. The Senior NOC Engineer is responsible for incident response, troubleshooting, network planning, and procedures development, while also mentoring lower skilled NOC Agents.
ComputerEnterprise SoftwareGovernmentInformation ServicesInformation TechnologyService IndustrySoftware
Responsibilities
Maintains and expands customer relationships through:
Understanding of how to deliver quality service while adhering to service level agreements (SLAs) in a fast-paced environment
Understands the importance of regular follow up and status updates to customer and management for outages and escalations through issue resolution
Developing documentation including user guides, admin guides, knowledge base articles, FAQs, quick reference guides
Providing technical firewall, server, and networking recommendations
Demonstrating continuous improvement
Participating in strategy planning discussions with technical, business, and client partners
Escalating issues effectively to management, SMEs, manufacturers, software publishers, etc. to ensure timely resolution of customer outages and issues
Continually assesses, refines, and implements managed services processes and procedures by
Monitoring incident request systems and takes ownership of L3+ requests in accordance with SOPs
Working effectively in a collaborative and innovative team-oriented environment
Providing technical support for all shifts
Developing standard operating procedures for use across the Lifecycle and Managed Services business as needed and maintains existing processes
Understanding the importance of keeping detailed documentation on troubleshooting steps, results, recommendations, and next steps within the system of record (i.e., ServiceNow)
Supports customers through:
Familiarity with working from a ticketing system as part of a larger team
Clearly communicating and following expectations of all firewalls, server, and networking engineering tasks
Conducting network audits
Providing solutions when encountering unfamiliar technologies, applications, and situations, figuring them out, and providing solutions that match both our clients' and our company's needs
Creating and performing network testing (regression, functionality, and performance)
Expert understanding of networking principals (IP addressing, subnets, routing, and switching)
Providing an expert level of OS troubleshooting in Windows environments
Strong knowledge of delivering support in a Microsoft client/server environment
Expert understanding of Active Directory, DNS and DHCP
Strong knowledge of antivirus, backups, and VMware/Hyper-V virtualization
Expert understanding of desktop and server operating systems
Fundamental understanding of Microsoft Endpoint Manager/Intune and/or other patching methodology
Qualification
Required
Excellent verbal and written communication skills
Advanced Microsoft Office skills to include creating presentations, creating documents in Word to included advanced formatting, creating spreadsheets to include the use of macros
Advanced computer knowledge with ability to operate keyboard for data entry
Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
Fundamental understanding of Microsoft Endpoint Manager/Intune (Cloud)
Expert knowledge of antivirus, backups, and VMWare/Hyper-V virtualization
Ability to troubleshoot and resolve email issues, specifically MS Outlook
Support commonly used software, hardware, and other equipment
Support back-office hardware, printers, software, Web Applications, and other networks
Familiarity with the fundamental principles of ITIL/SLA
Expert knowledge in multiple ticketing systems including Service Now, AutoTask, Zoho
Expert knowledge of networking principals (IP addressing, subnets, routing, switching)
Expert knowledge of OS troubleshooting in Windows environment
Expert knowledge of antivirus, backups, and VMWare/Hyper-V virtualization
Advanced knowledge of Desktop and Server Operating Systems (Linux)
Expert knowledge of firewalls such as FortiGate, SonicWall, Sophos, Meraki
Strong knowledge of monitoring software such as Manage Engine, Nagios, and SolarWinds
Benefits
3 weeks paid PTO
Tuition reimbursement
401k excellent benefits
Company
Connection
As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation.
Founded in 1982
1001-5000 employees
H1B Sponsorship
Connection has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (19)
2023 (7)
2022 (6)
2021 (7)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-03-06IPO
Leadership Team
Timothy McGrath
President & CEO
Recent News
2025-02-06
2025-02-06
Seeking Alpha
2025-02-06
Company data provided by crunchbase