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Lemonade · 5 hours ago

IT Engineer

New York, United States

Full-time

Hybrid

Mid Level

$120K/yr - $135K/yr

3+ years exp

Lemonade is seeking an automation-minded engineer to bridge IT operations and AI innovation. The role focuses on designing AI solutions and automating processes to enhance productivity and efficiency across internal teams.

Artificial Intelligence (AI)Financial ServicesInsuranceInsurTech

No H1B

Responsibilities

Design and deploy AI agents and copilots (OpenAI, Claude, etc.) that embed in Slack, ticketing tools, or custom UIs to assist both IT and business teams

Build and maintain low-code and agentic workflows that automate manual processes, improve accuracy, and boost team productivity

Analyze operational and support data to identify automation opportunities, own delivery from ideation to implementation, and measure business impact

Evangelize automation and AI: Run internal demos, share wins, and cultivate a self-service, autonomous, company-wide culture

Maintain a living library of knowledge-base articles, self-service flows, and function library so users can solve common requests without waiting in line, contributing to a more efficient and autonomous user experience

Stay on the cutting edge of SaaS, security, and AI trends; present quarterly “what’s next” briefings to IT leadership and stakeholders, identifying opportunities for continuous innovation

Collaborate closely with various internal teams to understand their needs and develop tailored autonomous solutions that enhance their workflows and productivity

Qualification

AI solutions designLow-code developmentScripting TypeScriptScripting PythonScripting RubyREST/GraphQL APIsIT operations experienceCuriosityAdaptability to AICommunication skillsProblem-solving