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CoBank · 2 months ago

Supervisor, Loan Operations

Greenwood Village, CO

Full-time

Hybrid

Mid, Senior Level

$90K/yr - $110K/yr

5+ years exp

CoBank is a cooperative bank serving vital industries across rural America, and they are seeking a Supervisor for Loan Operations. The Supervisor will lead a team responsible for the servicing and administration of complex loans, ensuring compliance with policies while providing outstanding customer service and fostering a collaborative team environment.

Banking

No H1B

Responsibilities

Manage workflow and balance department workload to ensure assigned activity is processed within the expected time frames and Service Level Agreements, meeting or exceeding client expectations

Maintain a sound operating environment ensuring transactions are processed accurately, are properly documented and approved in accordance to documented policies and procedures

Provide guidance and direction to the team utilizing in-depth knowledge of CoBank processes and loan administration principles

Provide subject matter expertise representing the department or Loan Accounting on division or enterprise level projects

Coordinate and/or provide training for Loan Accounting department

Supervise staff: set and communicate performance standards, monitor performance and provide ongoing communication and coaching and recommend personnel appropriate actions

Monitor and report activity volume, performance metrics, Service Level Agreements and key performance indicators; correct problems, identify trends and recommend and present opportunities for improvement

Serve as “Mission Critical Personnel” for business continuity and reduced staffing scenarios

Qualification

Syndicated loan servicingLoan administration principlesPerformance metrics monitoringTeam leadershipOperational ExcellenceCoBank processes knowledgeTraining coordination