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TikTok · 1 month ago

Operations Support Engineer NOC - USDS

Seattle, WA

Full-time

Hybrid

Mid Level

$130K/yr - $246K/yr

TikTok is the leading destination for short-form mobile video, and they are seeking an Operations Support Engineer NOC to assist with deployment procedures and provide Tier-1 support for mission-critical applications. The role involves collaborating with internal teams, monitoring system health, and driving innovation through automation.

Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo

H1B Sponsor Likely

Responsibilities

Collaborate with internal teams to deploy software and configuration changes to servers, ensuring smooth completion with no impact to services

Provide daily operational support for production systems and services

Monitor system health and performance, promptly responding to incidents/alerts, and keep stakeholders informed on issue resolution

Participate in a 24/7 on-call rotation, with flexibility for night shifts, weekends, and overtime as needed

Provide Tier-1 support for mission-critical services in production

Develop and document processes to support team collaboration, knowledge sharing, and training

Implement configuration changes to applications and servers to align with business initiatives

Drive innovation by automating routine tasks to increase efficiency

Ensure the effective operation and maintenance of production systems

Assist in guiding and training fellow NOC engineers, to ensure the team has operational understanding of day to day tasks

Lead project-based work, ensuring feasibility, progress, and timely completion

Review team workflows to identify areas for improvement

Analyze troubleshooting patterns, collaborating with relevant teams for long-term resolutions and increased NOC team efficiency

Qualification

Linux/Unix administrationKubernetesDocker/container technologiesDatabase technologiesMonitoring solutionsAutomation proficiencyBig data technologiesNetworking troubleshootingAnalytical skillsMultitaskingCommunication abilitiesTeam player

Required

Bachelor's degree in Computer Science or a related field is mandatory

Experience in Linux/Unix server administration and application support is required

Experience and familiarity in interacting with and providing support to Kubernetes, Docker/container technologies, microservice architectures, database technologies (Redis, MySQL, etc), web services (Apache, Nginx, etc), monitoring solutions (Grafana, Elasticsearch, etc)

Strong analytical skills with strong written and communication abilities

Proven ability to multitask, prioritize effectively, and perform well under pressure in a fast-paced environment

Proficiency in automation to streamline day-to-day tasks

Demonstrated ability to work effectively within a team as a team player

Preferred

Familiarity with incident review processes, to understand root cause of issues and follow-up to ensure proper fixes are deployed

Experience with supporting big data technologies (Hadoop, Apache Spark, Kafka, etc)

Familiarity with networking, LAN, WAN, HTTP, HTTPS, DNS, SSH troubleshooting

Comfortable partnering with cross-functional teams to understand servers/services setup, and work with them to come up with monitoring solutions based on best practice

Benefits

Employees have day one access to medical, dental, and vision insurance

A 401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

Company

TikTok

Glassdoor3.4

TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.

Founded in 2003

Los Angeles, California, USA

10001+ employees

https://www.tiktok.com

H1B Sponsorship

TikTok has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (979)

2024 (601)

2023 (387)

2022 (322)

2021 (133)

2020 (72)