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UOB · 5 months ago

Assistant VP, Service Recovery Analyst

Central Region (City Area)

Full-time

Onsite

Mid Level

4+ years exp

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries. The role of Assistant VP, Service Recovery Analyst involves managing production issues within Risk Management, providing business application support, and ensuring high-quality service management standards are met.

BankingFinanceFinancial Services

Responsibilities

Takes ownership to all production issues and outages within Risk Management by tracking and monitor the issues' progression until their completion

Provides timely issue escalation to management

To provide a responsive, efficient, effective and proactive business application support for the businesses you support

Be proactive, and client focus; cultivate raving fans attitude

Ensures clients’ requirements are met and user satisfaction through timely and quality delivery

To establish and continue to build a collaborative working relationship with business users, development teams and IT partners

Seek to understand, then to be understood

Gain trust; aim for win-win outcome

To continuously maintain and adopt workflow and culture

Timely user request and incident logging

Proper incident management (such as issue/impact mails, escalation, thematic root cause analysis)

Follow any other service management requirement standards based on management direction

Ensure the quality of incident, problem and change records is of a high standard

To facilitate, support, and furnish data for audit requirement timely

To ensure you proactively review the production batches, and identify areas to improve the batch performance

To be the support champion for DR/BCP in your respective area and ensure the smooth and seamless completion of the activity

Qualification

2nd level application supportAnti Money Laundering (AML)Know Your Client (KYC)HadoopInformaticaSQLOracleLinux/UnixMicrosoft TechnologiesBanking operationsInter-personal skillsITIL knowledgeCompliance applications supportCommunication