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Best Plumbing Supply · 1 month ago

Hydronics Inside Sales and Service representative

Dahl, 280 S. Santa Fe Drive, Denver, Colorado, United States of America

Full-time

Onsite

Entry Level

$28/hr - $36/hr

1+ years exp

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. They are seeking a Hydronics Inside Sales and Service Representative to meet sales targets, assist customers, and provide design support for various hydronic systems.

Consumer GoodsE-CommerceReal Estate

Responsibilities

Meet or exceed the sales targets established by your manager

Work with the Profit Center Manager to establish revenue and margin targets

Accurately process Sales Orders and Bids generated through telephone sales transactions

Assist customers who pick up their order at our Profit Center

Perform heat loss/gain calculations via software, followed up by project designs and quotes

Maintain product literature files and sample material to ensure the most current and accurate information is always provided to our customers

Find innovative ways to grow sales with existing customers and become their trusted advisor

Generate sales leads that develop into new customers using outbound marketing campaigns

Identify opportunities for value-added services and articulate our solutions

Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, work with vendors on defective material returns, and follow up to ensure resolution and customer satisfaction

Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team

Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk

Assist customers with installation questions or with equipment and systems (including controls) as well as with related troubleshooting

Design the following for residential and/or commercial purposes: heating/cooling/humidification systems, potable water pressure booster systems, DHW production systems, sewage/effluent/groundwater pump systems, HVAC control systems for residential and commercial projects

Provide sales and design support for PE, HDPE, PP-R, and water filtration systems

Produce piping and control diagrams with Visio

Provide specifications, submittals, and IOMs as needed

Manage rental equipment, processing outgoing and incoming transactions with customers

Provide backup support for the HVAC equipment at our facility as well as backup support for IT as needed

Successfully complete required safety and compliance training programs as assigned

Perform other reasonably related duties as assigned by immediate supervisor and other management as required

Qualification

Hydronics knowledgeHeat loss/gain calculationsHVAC control systemsCustomer service experienceSales experienceMicrosoft Office proficiencyListening skillsCommunication skillsTeamworkProblem-solving skills

Required

1 year of experience in customer service or inside sales; contractor sales preferred

Knowledge of products sold in the Profit Center preferred

Possess a proper and valid driver's license

Preferred

2 years of applicable field experience working as a contractor and/or technician

Experience with at least one heat loss/gain program

Knowledge of VFD technology, and the ability to program it

Adequate IT knowledge required to support customers with control systems and provide in-house support to co-workers

Knowledge of combustion analysis and steam systems and components

Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills

Demonstrate a comprehensive product knowledge of HVAC, hydronics, and control systems (including DDC)

Ability to prospect new customers, ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale

Ability to build positive working relationships and inspire teamwork with co-workers

Ability to learn and operate the computer related systems used to process orders

Ability to learn to operate warehouse material-handling equipment

Read, write, speak, and understand English

Ability to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals