Don Ayres Automotive Group ยท 1 month ago
Service Advisor - Honda
Fort Wayne, IN, 46808, US
Full-time
Onsite
Entry Level
1+ years expDon Ayres Automotive Group is a busy automotive dealership looking for a highly motivated and customer-focused Service Advisor. The role involves acting as a liaison between customers and service technicians to ensure a positive customer experience, manage service workflow, and accurately diagnose customer concerns.
Retail
Responsibilities
Greet customers in a friendly and professional manner
Listen to customer concerns and accurately document service needs and vehicle issues
Provide detailed cost estimates and explain recommended services and repairs clearly
Coordinate vehicle inspections and diagnostic procedures with technicians
Communicate technician findings to customers and obtain necessary repair approvals
Monitor service progress and keep customers informed throughout the repair process
Ensure all repair orders are properly documented and closed in a timely manner
Discuss additional services and maintenance based on vehicle history and inspection results
Handle customer inquiries, concerns, and complaints with professionalism and efficiency
Maintain a clean and organized service drive and customer lounge area
Assist in scheduling appointments and managing the service calendar
Follow all dealership and manufacturer policies, procedures, and compliance guidelines
Qualification
Required
High school diploma or equivalent required
Minimum 1-2 years of experience in an automotive service advisor or related customer service role
Excellent interpersonal and communication skills
Ability to multi-task and manage time effectively in a high-volume environment
Proficient technology and computer skills
Valid driver's license and clean driving record
Must be able to pass pre-employment drug screen and background check
Able to lift 25 lbs
Preferred
Post-secondary education or technical training
Knowledge of automotive systems, maintenance schedules, and repair terminology
Professional experience in a similar role
Proficiency with service management software (e.g. CDK)
Benefits
Health and dental insurance
Paid time off and holidays
Closed on major holidays
Short-term disability insurance
Life Insurance
Employee Assistance Program
Fitness Club Discount
401(k) retirement plan with company match.
Employee discounts on parts and services
Ongoing training and career advancement opportunities
Company
Don Ayres Automotive Group
Don Ayres founded Don Ayres Honda in 1970. Today, Sara Ayres operates Don Ayres Honda on an 16 acre campus.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase