Cloudflare · 1 month ago
Senior Customer Solutions Engineer
Hybrid
Full-time
Hybrid
Senior Level
5+ years expCloudflare is a company on a mission to help build a better Internet by powering millions of websites and protecting them from various online threats. They are seeking a Senior Customer Solutions Engineer who will serve as a trusted technical advisor to Enterprise customers, ensuring they fully utilize the Cloudflare platform and derive maximum value from their investment.
AnalyticsEnterprise SoftwareSecurityWeb Hosting
Responsibilities
As a critical member of the Digital team you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers via limited 1:1 engagements, and 1:many success events:
You will be part of a regional pool of CSMs and CSEs supporting customers needs
From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices via 1:many events and limited 1:1 engagements
You will take part in content creation and delivery for technical customer workshops for your area of expertise
Provide customers with clear proactive technical guidance and expertise across your main specialization, and in a secondary area of expertise
Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
Proactively identify opportunities for expansion for existing customers
Promote retention by capturing and communicating gaps in product or features
Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices
Qualification
Required
Fluency in English is required
5-8 years of prior post-sales customer relationship management
Deep understanding of how the internet works and the desire to expand that knowledge
Understanding of layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
Knowledge of reverse and forward proxies and the applications of both
Familiarity with security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust
Understanding of performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3
Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence
Technical curiosity and passion for staying up to date with Cloudflare's specific products and industry trends
Ability to manage a project, work to deadlines, and prioritize between competing demands
Preferred
Any additional language such as Spanish, German, Russian would be a plus
Company
Cloudflare
Cloudflare is a web performance and security company that provides online services to protect and accelerate websites online.
1001-5000 employees
H1B Sponsorship
Cloudflare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (117)
2024 (115)
2023 (66)
2022 (98)
2021 (83)
2020 (37)
Funding
Current Stage
Public CompanyTotal Funding
$2.08BKey Investors
Franklin TempletonFidelityUnion Square Ventures
2025-06-13Post Ipo Debt· $1.75B
2019-09-12IPO
2019-03-12Series E· $150M
Leadership Team
Matthew Prince
CEO & Co-Founder
Lee Holloway
Co-Founder & Lead Engineer
Recent News
2026-01-11
2026-01-11
2026-01-11
Company data provided by crunchbase