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ServiceNow · 3 weeks ago

Senior Site Reliability Engineer - Federal - 3rd Shift

San Diego, CA

Full-time

Hybrid

Mid, Senior Level

$111K/yr - $172K/yr

4+ years exp

ServiceNow is a global market leader providing innovative AI-enhanced technology to a wide range of customers. The Senior Site Reliability Engineer will be responsible for maintaining and developing the reliability, scalability, and performance of the ServiceNow infrastructure, while also driving automation and monitoring initiatives.

Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Provide relief and sustainable resolution to issues within our infrastructure

Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues

Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design

Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions

Drive monitoring and automation initiatives

Qualification

Linux systemsDevOps automationCloud technologiesMonitoringObservabilityCoding in PythonMySQL administrationNetworking skillsAI integrationCI/CD pipelineAgile methodologiesJavaScriptRuby

Required

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry

Typically requires a Bachelor's degree and a minimum of 4+ years of related experience; or an advanced degree with 2+ years of related experience; or equivalent work experience

Deep knowledge of Linux systems

2+ years of experience with DevOps automation, CI/CD pipeline and agile methodologies

2+ years of experience with Cloud technologies, preferably Azure

2+ years of Coding in various languages; we normally prefer Python, JavaScript, and Ruby

MySQL database administration, troubleshooting, and performance tuning

Expertise in Observability and Monitoring of applications, services, and networks at scale

Networking skills, IP addressing and routing