1NCE · 1 month ago
Service Manager IoT - North America (all)
Miami, FL
Full-time
Hybrid
Senior Level1NCE is a pioneering company at the forefront of reshaping the IoT connectivity landscape. They are seeking a Service Manager to be accountable for customer-facing operational processes and responsible for service delivery and design towards their customers.
Business IntelligenceData ManagementInternet of ThingsSoftwareTelecommunications
Responsibilities
You are accountable for all customer-facing operational processes and responsible for both service delivery and service design towards our customers
You manage Service Delivery performance on a tactical level according to defined SLAs and act as the functional and hierarchical reporting line for your assigned customers
You ensure high-quality service by managing 1NCE service providers in line with SLAs, while also taking care of partners and key accounts to maintain smooth collaboration and strong operational performance
You define and continuously optimize service processes based on ITIL and the AWS Cloud Adoption Framework (AWS CAF)
You contribute to the development and refinement of Key Performance Indicators (KPIs) to drive service excellence
You are responsible for steering the further development of all 1NCE support tools relevant to service processes, working closely with our DevOps teams to ensure the tools meet operational needs
You monitor service delivery, track compliance with agreed service levels, and prepare comprehensive service level reports
You also conduct regular review meetings with partners, key accounts, and service providers
You support internal 1NCE teams in designing contractual and financial elements in cooperation with partners and service providers, ensuring that operational and commercial requirements are fully aligned
Qualification
Required
Completed a degree in Informatics, Computer Science, or a closely related field
Familiarity with ITIL and/or the AWS Cloud Adoption Framework (AWS CAF)
Experience as a Service Manager
Strong background in telecommunications or experience from an IT-focused environment
Enjoy conceptual work and eager to deepen passion for digital innovations, modern cloud service architectures, and agile methodologies
Capable of making accurate effort and requirement estimations
Ability to present complex technical solutions in a simple and understandable way
Work effectively as part of a team
Maintain a strong customer focus
Hands-on mentality, paired with a collaborative and team-oriented approach
Communicate clearly and demonstrate strong self-assertion when needed
Maintain a professional presence across different stakeholders
Strong English language skills, with fluency at a C1 level in both speaking and writing
Benefits
Flexible working models to accommodate work-life balance
Work around the globe program
Nilo.Health platform for your well-being
26 days of paid annual leave
Global and local events to strengthen our team spirit and have fun together
Gym membership
Transportation allowance
Language courses
Pension scheme
Company
1NCE
1NCE provides IoT software and connectivity platform for connected products to customers managing devices across different countries.
Founded in 2017
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$110MKey Investors
SoftBank Vision Fund
2025-04-29Series Unknown· $60M
2022-06-08Series Unknown
2022-01-26Series Unknown
Leadership Team
Alexander P Sator
Chief Executive Officer, Founder
Ivo Rook
Co-CEO
Recent News
2026-01-07
Company data provided by crunchbase