Universal Property & Casualty Insurance Company · 2 months ago
Service Agent
Fort Lauderdale
Full-time
Onsite
New Grad, Entry LevelUniversal Property & Casualty Insurance Company is committed to customer focus and passion in their business. They are seeking a Service Agent responsible for handling inbound and outbound calls related to homeowner's insurance policies and providing excellent customer service.
BankingCommercial InsuranceFinancial ServicesInsurance
Responsibilities
Answer a high volume of inbound calls relating to homeowner’s insurance policies
Resolve customer grievances
Gain cursory knowledge of UPCIC manuals, guidelines, policies and procedures
Quote, bind and obtain new policies for the agency through agent of record changes
Cross-sell
Answer questions about products and services
Process endorsements and policy changes
Take payments on new and existing accounts
Note details of all calls and transactions on file
Ability to accomplish daily goals
Have regular and reliable attendance
Adhere to policies and procedures of employee handbook
Perform other duties as assigned
Qualification
Required
2-20 or 20-44 insurance license with the Florida Department of Financial Services
4-40 insurance license acceptable, at minimum the 20-44 must be attained within 60 days of hire
Proficient in Microsoft Office including Word, Excel and Outlook
Reading, writing, typing and computing skills necessary to do the job
Benefits
Industry leading medical, dental and vision insurance plan
401(k) Retirement Plan with a company match of 100% on up to 5% of compensation (match is fully-vested immediately)
Generous PTO policy
Eligible for performance based bonuses
Company
Universal Property & Casualty Insurance Company
Universal Property & Casualty Insurance Company is a direct insurance to consumer online platform located in Fort Lauderdale.
Founded in 1997
1001-5000 employees
Funding
Current Stage
Late StageRecent News
The Orlando Sentinel
2025-09-01
2025-05-29
Company data provided by crunchbase