Rapid Response Monitoring · 1 month ago
Overnight Customer Service Representative (NV) - $22/hr
Henderson, NV
Full-time, Part-time
Onsite
Entry Level
$22/hr - $22/hr
2+ years expRapid Response Monitoring is a national leader in the monitoring of alarms and security systems. As a Customer Service Representative, you will respond to alarm activations, dispatch emergency responders, and deliver exceptional service to customers in a fast-paced environment.
ElectronicsHealth CareInformation TechnologyMedical
Responsibilities
Successfully complete all required training and follow company protocols and procedures
Process outbound calls to customers and authority agencies in a call center setting, some inbound
Provide detail-oriented customer service and empathetic support to our customers with a sense of urgency
Respond to, verifies, and dispatches on emergency signals
Handle security alarm activations for residences and businesses in a professional manner
Multitask and remain calm in various stressful situations
Qualification
Required
Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service
Proficient computer, written, and verbal skills. Comfortable using a headset in a high call volume setting
Successfully clear drug screen and background check to meet industry and security licensing requirements
Benefits
Medical, Dental, Vision, and 401k
Paid Vacation and Sick Time
Wellness Program + Wellness DAYS OFF
Annual salary increases, shift differentials, and performance bonuses
Additional compensation for bilingual in Spanish
Company
Rapid Response Monitoring
Rapid Response Monitoring is a Critical Events Response Center specializing in direct integrations with existing platforms.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2002-07-31Debt Financing
Leadership Team
Russell MacDonnell
Chairman, CEO & Co-Founder
Chad Wright
Chief Technology Officer
Recent News
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