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TekSynap · 3 months ago

Primary Technical Control Facility Lead

US-VA-Arlington

Full-time

Onsite

Senior Level

5+ years exp

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need for a comprehensive information management environment. The Primary Technical Control Facility Lead will oversee operations of the Technical Control Facility, ensuring compliance with regulations and managing technical services and support.

ComputerInformation ServicesInformation Technology

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Responsible for overseeing the day-to-day operations of the Primary Technical Control Facility (PPTCF) and Pentagon Alternate Technical Control Facility (PATCF), ensuring the provision of state-of-the-art technical control services, telecommunications network management, circuit engineering, and equipment maintenance

Oversee day-to-day operations of the Technical Control Facility Service Desk

Troubleshoot and maintain all networks, equipment, and circuits under PPTCF purview

Prepare and maintain monthly reports on trouble ticket status, circuit history, and trend analysis

Ensure compliance with DISA regulations, standards, and local SOPs

Demonstrate knowledge in maintaining the operational status of a Tech Control facility

Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits

Demonstrated successful working knowledge and supervision of tech control employees

Demonstrated ability for oral and written communication with the highest levels of management

Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9

Ability to provide technical directions and supervision, in coordinating, restoring, and reporting functions necessary for effective maintenance of transmission paths and facilities

Knowledge of industry accepted standards and best practices related to Information Management Operations and with ITSM best practices

Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services

Qualification

Cryptographic facility managementTechnical Control Facility operationsDISA regulations complianceTier 2 Helpdesk functionsIncident managementSupervision skillsOral communicationWritten communicationTeam management